fix problems on TVALB [iphone]

—— Run into issues on TVALB? Get help pending when official support gets back to you!

TVALB

Info:

company: FTAMARKET INC.

: http://www.tvalb.com

: www.tvalb.com

Chat with our AI-based TVALB Support

🛠️ Common TVALB Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

signal disconnection on some channels

Fix: 1. Check your internet connection: Ensure that your Wi-Fi or mobile data is stable. You can do this by running a speed test or trying to str... ⇲

titles in catchup option do not match programs

Fix: 1. Clear the app cache: Go to your iPhone settings, find the TVALB app, and select 'Clear Cache' if available. This can help refresh the dat... ⇲

Updates issue

TVALB not updated for latest iOS versions

Fix: 1. Check for updates: Go to the App Store, tap on your profile icon, and scroll down to see if there are any updates available for TVALB. If... ⇲

Crashes issue

TVALB is buggy and crashes when switching channels

Fix: 1. Update the app: Ensure you have the latest version of the app installed. Go to the App Store, tap on your profile icon, and check for upd... ⇲

Slow issue

lag in response to gestures

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer models) and swipe away any apps running in the... ⇲

Audio issue

audio and video sync issues in on-demand videos

Fix: 1. Restart the video: Pause the video and then play it again. This can sometimes resync the audio and video. OR 2. Check your internet sp... ⇲

Screen issue

black screen when switching apps

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe away the TVALB app. Then reopen i... ⇲

Network issue

channels not working occasionally

Fix: 1. Check for service outages: Visit the TVALB website or social media pages to see if there are any reported outages in your area. OR 2.... ⇲

Payments issue

customer service issues with billing

Fix: 1. Review your billing history: Go to your account settings in the app and check your billing history for any discrepancies. OR 2. Use in... ⇲

unauthorized charges

Fix: 1. Check your subscription settings: Go to Settings > [your name] > Subscriptions and review your active subscriptions to ensure you recogni... ⇲

difficulties in canceling subscription

Fix: 1. Follow the cancellation process: Go to Settings > [your name] > Subscriptions, select TVALB, and tap 'Cancel Subscription'. OR 2. Use... ⇲

Freezing issue

TVALB freezes sometimes

Fix: 1. Clear app cache: If the app allows, clear the cache to free up space and improve performance. OR 2. Reinstall the app: Uninstall the T... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

76.7%

Bad experience

22.4%

Neutral

0.9%

~ from our NLP analysis of 330 combined software ratings.

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Private Data TVALB collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Usage Data
- Diagnostics