fix problems on PromptSmart Pro [iphone]

​

—— Run into issues on PromptSmart Pro? Get help pending when official support gets back to you!

PromptSmart Pro - Teleprompter
Info:
company: PromptSmart
: https://promptsmart.com/help
: promptsmart.com
Chat with our AI-based PromptSmart Pro Support
   Hello! How can I assist you?  

characters left:
 
Audio issue

Voice recognition only works up close

Fix: Try using an external microphone that can capture your voice from a distance, which may improve recognition without needing to be close to t... ⇲

Audio issues on mobile devices

Fix: Check the audio settings on your iPhone to ensure that the volume is turned up and that the device is not muted. Test audio playback with ot... ⇲

Voice tracking jumps and skips

Fix: Ensure that you are speaking clearly and at a consistent pace. Practice your script to maintain a steady rhythm while speaking. OR Try ad... ⇲

Voice tracking stops unexpectedly

Fix: Check for any background apps that may be interfering with the microphone or voice recognition. Close unnecessary apps before using PromptSm... ⇲
 
UI issue

Controls are poorly placed

Fix: Customize the layout of the controls if the app allows it. Familiarize yourself with the controls before starting a session to minimize disr... ⇲

Requires manual scrolling when voice tracking fails

Fix: Familiarize yourself with the manual scrolling controls so you can quickly adjust when voice tracking fails. Practice using these controls d... ⇲

Difficult to operate in mirrored mode

Fix: Practice using the app in mirrored mode to become more familiar with the controls and layout. Adjust your setup to ensure you can see the sc... ⇲
 
Video issue

Requires app to be open for video to save

Fix: Plan your sessions to ensure the app remains open during recording. Avoid multitasking on your device while using the app to prevent acciden... ⇲
 
Payments issue

Subscription model is unpopular

Fix: Evaluate the features offered in the subscription model and determine if they meet your needs. Consider using the app during a trial period... ⇲
 
Uploads issue

Importing files can be problematic

Fix: Ensure that the files you are trying to import are in a compatible format. Convert files to a supported format if necessary before importing... ⇲
 
Login issue

Frequent logouts

Fix: Check your internet connection to ensure it is stable. A weak connection can cause frequent logouts. Switch to a stronger Wi-Fi network if p... ⇲
 
Compatibility issue

No Bluetooth remote compatibility

Fix: Check the app settings to see if there are any options to enable Bluetooth remote functionality. If not, consider using a wired remote as an... ⇲
 
Updates issue

Scripts can disappear after updates

Fix: Regularly back up your scripts to a cloud service or email them to yourself before updating the app to prevent loss of data. OR Check the... ⇲
 
Customization issue

Limited font options

Fix: Explore the app settings to see if there are any options to import custom fonts or adjust font sizes and styles within the existing options.... ⇲
 
Support issue

Support response times can be slow

Fix: Utilize online forums or community groups where other users may share solutions to common problems, which can provide quicker assistance tha... ⇲
 
Bugs issue

PromptSmart Pro is buggy after updates

Fix: If you experience bugs after an update, try uninstalling and reinstalling the app to reset it. This can often resolve issues caused by corru... ⇲
 
Settings issue

Background saving is not available

Fix: To avoid losing progress, periodically save your work manually while using the app. Set a timer to remind you to save at regular intervals.... ⇲
 
Performance issue

Inconsistent performance in live settings

Fix: Test the app in a similar environment to your live setting before the actual event to identify any potential issues and adjust accordingly.... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
90.2%

Bad experience
7.5%

Neutral
2.3%

~ from our NLP analysis of 9,191 combined software ratings.

 Switch to these Alternatives:
Parrot Teleprompter
Prompt+ Teleprompter
Bluetooth+ for Blackmagic
Teleprompter Pro Lite
MovieSlate® 8
Artemis Pro
MixEffect (Trial & Pro Unlock)
Telepromptr
Beastcam - Pro Camera
Monitor & Control

 Private Data PromptSmart Pro collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. PromptSmart Pro Extended: $3.99 A new service offering multiple vital features.
  2. PromptSmart Extended: $34.99 Annual term offered at a discounted rate