fix problems on VideoLink [iphone]

—— Run into issues on VideoLink? Get help pending when official support gets back to you!

VideoLink

Info:

company: 强李

: http://videolink.icamra.com/ts

Chat with our AI-based VideoLink Support

🛠️ Common VideoLink Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

VideoLink frequently requires uninstall and reinstall

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find VideoLink and tap on it. If there's an option to 'Offl... ⇲

No instructions available for app usage

Fix: 1. Explore the app: Open VideoLink and navigate through the menus to familiarize yourself with its features. Often, apps have built-in tutor... ⇲

Camera issue

VideoLink changes camera date and time without notice

Fix: 1. Check camera settings: Open the app and go to the camera settings. Ensure that the date and time settings are set to 'manual' if availabl... ⇲

Unable to add camera to the app

Fix: 1. Check camera compatibility: Ensure that the camera you are trying to add is compatible with the VideoLink app. Refer to the app's documen... ⇲

Crashes issue

VideoLink is glitchy and crashes occasionally

Fix: 1. Restart your iPhone: A simple restart can clear temporary glitches. Hold the power button and slide to power off, then turn it back on af... ⇲

Bugs issue

Vehicle detection gives false human motion alerts

Fix: 1. Adjust sensitivity settings: Open the app and navigate to the settings for motion detection. Lower the sensitivity to reduce false alerts... ⇲

Settings issue

Time zone resets to China instead of North America

Fix: 1. Manually set the time zone: Go to the app settings and look for time zone options. Manually select your correct time zone to prevent it f... ⇲

Network issue

Playback drops out despite hardwired connection

Fix: 1. Check the connection: Ensure that the cable is securely connected to both the iPhone and the playback device. Try using a different cable... ⇲

Cannot find server to log in

Fix: 1. Check your internet connection: Ensure that your iPhone is connected to the internet, either through Wi-Fi or cellular data. Try switchin... ⇲

Registration issue

Captcha verification fails during account creation

Fix: 1. Refresh the captcha: If the captcha fails, look for a refresh button next to it to generate a new one. This can sometimes resolve issues... ⇲

Captcha email code not sent

Fix: 1. Check spam/junk folder: Sometimes, the email may end up in your spam or junk folder. Make sure to check there for the captcha email. OR... ⇲

Error with captcha input requirements

Fix: 1. Double-check input: Ensure that you are entering the captcha exactly as it appears, paying attention to case sensitivity and any special... ⇲

Create account page fails to generate captcha

Fix: 1. Clear browser cache: If you are using a web browser, clear the cache and cookies, then try accessing the create account page again. OR... ⇲

Video issue

VideoLink cannot retrieve videos

Fix: 1. Check storage permissions: Go to your iPhone's Settings > Privacy > Photos and ensure that VideoLink has permission to access your photos... ⇲

Compatibility issue

VideoLink not fully translated to English

Fix: 1. Change language settings: Go to your iPhone's Settings > General > Language & Region and ensure that English is set as the preferred lang... ⇲