fix problems on Gov.ID [iphone]

—— Run into issues on Gov.ID? Get help pending when official support gets back to you!

Gov.ID

Info:

company: GOV.IL ISRAEL GOVERNMENT

: https://www.gov.il/he/departments/faq/signup_sso_faq

: login.gov.il

Chat with our AI-based Gov.ID Support

🛠️ Common Gov.ID Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Gov.ID crashes frequently

Fix: 1. Restart the App: Close the Gov.ID app completely by swiping it away in the app switcher. Then, reopen the app to see if the issue persist... ⇲

no updates for 3 years

Fix: 1. Check for Updates: Regularly check the App Store for any updates to the Gov.ID app. Open the App Store, tap on your profile icon, and scr... ⇲

Camera issue

QR scan does not work

Fix: 1. Clean the Camera Lens: Ensure that the camera lens on your iPhone is clean and free from smudges or dirt, as this can affect scanning per... ⇲

unable to use app due to QR scan failure

Fix: 1. Restart the App: Close the Gov.ID app completely and reopen it to see if this resolves the QR scan issue. 2. Check Camera Permissions: Go... ⇲

Network issue

unable to connect computer to phone

Fix: 1. Check USB Cable: Ensure that you are using a functional and compatible USB cable. Try using a different cable or USB port on your compute... ⇲

Bugs issue

error message when scanning QR code

Fix: 1. Restart the App: Close the Gov.ID app and reopen it to clear any temporary errors that may be causing the issue. 2. Check QR Code Quality... ⇲

Support issue