—— Run into issues on Golf Genius? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Familiarize yourself with the app layout by exploring each section. Use the help or tutorial features if available to understand navigation... ⇲
Fix: Ensure you are entering the correct GGID and that there are no typos. If you have forgotten your GGID, check any previous communications fro... ⇲
Fix: Try to keep track of the match IDs you need to access and log in to the one you need at the moment, minimizing the need to switch frequently... ⇲
Fix: Double-check your login credentials for accuracy. Ensure you are using the correct email and password associated with your account. OR If... ⇲
Fix: Ensure you have all necessary information ready before starting the registration process, such as your club details and personal information... ⇲
Fix: Utilize online resources such as forums, user guides, or video tutorials available on the Golf Genius website or YouTube to learn more about... ⇲
Fix: Check your club's settings within the app to ensure you are listed as a member. If not, contact your club administrator to verify your membe... ⇲
Fix: Ensure you have a stable internet connection by switching between Wi-Fi and mobile data. If using Wi-Fi, try moving closer to the router or... ⇲
Fix: After submitting scores, wait a few moments before navigating away from the score entry screen to allow the app to process the submission. C... ⇲
Fix: If the registration period has closed, check if there is a grace period for cancellations. If so, follow the outlined steps in the app to ca... ⇲
Fix: Ensure your device is fully charged and close any unnecessary applications to free up memory. This can help improve the app's performance du... ⇲
Fix: Double-check the inputs for your scores and ensure they are entered correctly. Review the app's guidelines on how handicaps are calculated t... ⇲
Fix: Review the integration settings within the app to ensure all necessary permissions are granted. Sometimes, re-linking your club account can... ⇲
Fix: Adjust your device's display settings, such as brightness and text size, to enhance visibility while using the app. This can sometimes impro... ⇲
Fix: Try rotating your device to landscape mode, which may provide more space for the keyboard and the text fields to be visible simultaneously.... ⇲
Fix: Adjust your device's display settings, such as increasing the font size or changing the display mode to enhance readability. OR If availa... ⇲
Fix: Reduce the screen brightness and close other apps running in the background to conserve battery life while using Golf Genius. OR Enable b... ⇲
Fix: Check if your club has a specific registration process that you need to follow. Sometimes, registration is managed through the club's admini... ⇲
Fix: Take advantage of any onboarding tutorials or help sections within the app to familiarize yourself with its features and navigation. OR C... ⇲
Fix: Double-check your login credentials for accuracy, including any case sensitivity. If you have forgotten your password, use the password reco... ⇲
Fix: Check if there are any public leaderboards or event pages that allow you to view participant scores without needing credentials. Some events... ⇲
Fix: Manually select the correct day from the event schedule each time you log in to ensure you are viewing the correct information. OR Keep a... ⇲
Fix: Check your internet connection and ensure you have a stable Wi-Fi or cellular signal. If issues persist, try restarting the app or your devi... ⇲
Fix: Before submitting scores, double-check all entries for accuracy. If a mistake is made, look for an 'Edit' option in the score entry section.... ⇲
Fix: If you cannot cancel through the app, check if there is a website version of Golf Genius where you might have more options. OR Keep a rec... ⇲
Fix: Review the rules and calculations used by Golf Genius for handicaps and compare them with GHIN's guidelines to understand the differences.... ⇲
Fix: Use the zoom feature on your device (usually found in accessibility settings) to enlarge the app's display. OR If the app allows, adjust... ⇲
Fix: Reduce the app's background activity by going to your device settings and limiting background app refresh for Golf Genius. OR Lower the s... ⇲
Fix: Adjust your device's display settings for better contrast and visibility. Consider using a larger screen if available. OR If the leaderbo... ⇲
Fix: Try accessing the app during off-peak hours to avoid server overload. If possible, use a wired connection for better stability. OR If the... ⇲