fix problems on Ascent Credit Union [iphone]

—— Run into issues on Ascent Credit Union? Get help pending when official support gets back to you!

Ascent Credit Union

Info:

company: Ascent Credit Union

: https://ascentcu.com/e-branch/

: ascentcu.com

Chat with our AI-based Ascent Credit Union Support

🛠️ Common Ascent Credit Union Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lack of simple account total display

Fix: To view your account totals more easily, consider using the 'Accounts' tab where you can see a summary of your balances. If this feature is... ⇲

Difficult M2M transferring process

Fix: Ensure that you have the correct account numbers and routing information for the transfer. Double-check these details before initiating the... ⇲

Frequent password recognition issues

Fix: Make sure you are entering your password correctly, paying attention to case sensitivity and any special characters. Consider resetting your... ⇲

Security issue

Device approval required too often

Fix: Check your app settings to see if there is an option to remember your device for future logins. This may reduce the frequency of approval re... ⇲

UI issue

Outdated UI design

Fix: While you cannot change the UI, you can provide feedback through the app's feedback feature to express your desire for a more modern design.... ⇲

Freezing issue

Ascent Credit Union gets stuck on error screens

Fix: Try closing the app completely and restarting it. This can often resolve temporary glitches. To do this, double-click the home button (or sw... ⇲

Bugs issue

Mobile deposit feature broken

Fix: Ensure that you are following the correct steps for mobile deposits, including taking clear pictures of the check and ensuring that the chec... ⇲

Need for bug fixes on login

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. If you are experiencing login issues, try clearin... ⇲

Notifications issue

Need for more email transaction info

Fix: Check your email notification settings within the app to ensure you are subscribed to receive detailed transaction alerts. Adjust these sett... ⇲

Updates issue

Inconsistent app updates

Fix: Regularly check the App Store for updates to ensure you have the latest version of the app. Enable automatic updates in your iPhone settings... ⇲

Compatibility issue

No Touch ID support

Fix: If Touch ID is not supported, consider using Face ID if your device supports it, as this may be an alternative for quicker access. OR You... ⇲

Account issue

Limited card management features

Fix: Explore the app's settings to see if there are any hidden features related to card management that you may not be aware of. Sometimes, optio... ⇲

Customization issue

Lack of customization for transaction notes

Fix: Check if there are any settings in the app that allow you to customize transaction notes. If not, consider keeping a separate note-taking ap... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

84.2%

Bad experience

9.0%

Neutral

6.8%

~ from our NLP analysis of 177 combined software ratings.

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Private Data Ascent Credit Union collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Contacts
- Identifiers
- Usage Data
- Diagnostics