fix problems on RRH MyCare [iphone]

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—— Run into issues on RRH MyCare? Get help pending when official support gets back to you!

RRH MyCare
Info:
company: Rochester Regional Health
: https://mycare.rochesterregional.org
: rochesterregional.org
Chat with our AI-based RRH MyCare Support
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Notifications issue

Notifications not received

Fix: 1. Check notification settings: Go to Settings > Notifications > RRH MyCare and ensure that notifications are enabled. 2. Ensure Do Not Dis... ⇲

Confusing appointment reminders

Fix: 1. Review reminder settings: Go to the app settings and check how reminders are configured. Adjust the timing and frequency to better suit y... ⇲
 
Bugs issue

Incorrect medication and allergy listings

Fix: 1. Update your profile: Go to your profile settings in the app and manually update your medication and allergy information. 2. Contact your... ⇲
 
Permissions issue

Limited access for dependent minors

Fix: 1. Check parental controls: Ensure that any parental controls on your iPhone are not restricting access to the app. Go to Settings > Screen... ⇲
 
UI issue

Repetitive data entry required

Fix: 1. Use templates: If the app allows, create templates for frequently entered data to save time. 2. Check for auto-fill options: Ensure that... ⇲

Difficult navigation and error messages

Fix: 1. Familiarize with the app: Spend some time exploring the app's features and layout. Look for a help or tutorial section within the app. 2... ⇲

RRH MyCare not self-explanatory

Fix: 1. Explore help resources: Look for a help section or user guide within the app that can provide explanations for various features. 2. Watc... ⇲
 
Messages issue

Messages disappearing and reappearing

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > RRH MyCare, and select 'Offload App'. This can help resolve issues with mess... ⇲
 
Features issue

Lack of appointment scheduling features

Fix: 1. Use alternative scheduling methods: If the app does not allow scheduling, consider calling your provider's office directly to schedule ap... ⇲
 
Payments issue

Inconsistent billing information

Fix: 1. Review billing statements: Compare the billing information in the app with your physical statements to identify discrepancies. 2. Update... ⇲
 
Support issue

Poor communication from providers

Fix: 1. Document your concerns: Keep a record of any communication issues and bring them up during your next appointment. 2. Use alternative com... ⇲
 
Settings issue

Overly complex notification settings

Fix: 1. Simplify settings: Go to Settings > Notifications > RRH MyCare and adjust the settings to only receive essential notifications. 2. Reset... ⇲
 
Network issue

Failure to connect during telehealth appointments

Fix: 1. Check internet connection: Ensure that your Wi-Fi or cellular data is stable and strong before the appointment. 2. Restart the app: Clos... ⇲
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 what users are saying
Good experience
88.9%

Bad experience
7.9%

Neutral
3.2%

~ from our NLP analysis of 1,475 combined software ratings.

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 Private Data RRH MyCare collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics