fix problems on My Silknet (NEW) [iphone]

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—— Run into issues on My Silknet (NEW)? Get help pending when official support gets back to you!

My Silknet (NEW)
Info:
company: Silknet
: https://silknet.com/en/footer/contact
: mysilknet.com
Chat with our AI-based My Silknet (NEW) Support
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Slow issue

slow performance

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage. Delete unused apps, photos, or videos to ensure your device has enough... ⇲
 
Payments issue

purchase options are limited

Fix: 1. Check for updates: Ensure you have the latest version of the app, as new updates may include additional purchase options. Go to the App S... ⇲

automatic renewal confusion

Fix: 1. Review subscription settings: Go to Settings > [your name] > Subscriptions to see your current subscriptions and their renewal settings.... ⇲
 
Account issue

account information not displayed

Fix: 1. Log out and log back in: Go to the app settings and find the option to log out of your account. After logging out, log back in to refresh... ⇲

password issues

Fix: 1. Reset your password: Use the 'Forgot Password?' option on the login screen to reset your password via email or SMS verification. OR 2.... ⇲
 
Login issue

invalid code error

Fix: 1. Double-check the code: Ensure that you are entering the code correctly, paying attention to any uppercase or lowercase letters, and that... ⇲
 
Network issue

backend issues

Fix: 1. Wait and try again: Backend issues are often temporary. Wait a few hours and try using the app again to see if the issue resolves itself.... ⇲
 
Updates issue

mandatory updates

Fix: 1. Enable automatic updates: Go to Settings > App Store and enable 'App Updates' under Automatic Downloads to ensure you always have the lat... ⇲

old version better

Fix: 1. Explore settings: Check if the app has a 'classic mode' or similar option that mimics the old version's interface or features. OR 2. P... ⇲
 
UI issue

navigation difficulties

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. Look for a help or tutoria... ⇲

interface needs improvement

Fix: 1. Customize settings: Check if the app allows you to customize the interface settings to make it more user-friendly according to your prefe... ⇲

difficult interface

Fix: 1. Use help resources: Look for a help or FAQ section within the app that may provide guidance on navigating the interface more easily. OR... ⇲
 
Bugs issue

error messages

Fix: 1. Note the error message: Write down the exact error message you receive and search for it online to find specific solutions or explanation... ⇲

non-functional features

Fix: 1. Update the app: Ensure you have the latest version of the app, as updates often fix bugs and restore functionality to features. OR 2.... ⇲

general instability

Fix: 1. Update iOS: Ensure your iPhone is running the latest version of iOS by going to Settings > General > Software Update. An outdated OS can... ⇲
 
Customization issue

widget removal

Fix: 1. Re-add the widget: Go to your home screen, long-press on an empty space, tap the '+' icon, find My Silknet in the widget list, and re-add... ⇲

night mode missing

Fix: 1. Check app settings: Look for a 'Display' or 'Theme' option in the app settings to see if night mode can be enabled from there. OR 2. U... ⇲
 
Notifications issue

error alerts

Fix: 1. Review alert details: Take note of the specific error alert and search for it online to find potential solutions or explanations. OR 2... ⇲
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 what users are saying
Bad experience
48.5%

Good experience
48.5%

Neutral
3.0%

~ from our NLP analysis of 132 combined software ratings.

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 Private Data My Silknet (NEW) collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics