fix problems on My Breezeline [iphone]

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—— Run into issues on My Breezeline? Get help pending when official support gets back to you!

My Breezeline
Info:
company: Cogeco US Finance, LLC
: https://breezeline.com/support
Chat with our AI-based My Breezeline Support
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Email issue

My Breezeline fails to open email

Fix: Ensure that your email app is set as the default email application on your iPhone. Go to Settings > Mail > Default Mail App and select your... ⇲
 
Network issue

Inconsistent cable and internet services

Fix: Run a speed test using a reliable app or website to check your internet speed. If speeds are significantly lower than expected, consider reb... ⇲

Outage map leads to error

Fix: Try refreshing the outage map by pulling down on the screen to reload the data. Ensure you have a stable internet connection when doing this... ⇲

Frequent disconnections

Fix: Check your Wi-Fi signal strength. If weak, consider moving closer to the router or using a Wi-Fi extender. OR Reboot your modem and route... ⇲
 
Payments issue

Payment page errors

Fix: Clear the app cache by going to Settings > My Breezeline > Storage and selecting 'Clear Cache'. This can help resolve loading issues on the... ⇲

Errors when adding payments

Fix: Ensure that your payment information is entered correctly, including card number, expiration date, and CVV. OR Try using a different paym... ⇲

Inaccurate billing cycles

Fix: Review your billing history in the app and compare it with your bank statements to identify discrepancies. OR If you notice inaccuracies,... ⇲
 
Login issue

No Face ID login option

Fix: Check if the app has been updated to the latest version. Go to the App Store, search for My Breezeline, and see if an update is available.... ⇲

Frequent login issues

Fix: Ensure that you are entering the correct username and password. Use the 'Show Password' feature to verify your input before logging in. OR... ⇲

My Breezeline does not recognize passwords

Fix: Ensure that you are entering the correct password. Use the 'Show Password' feature to verify your input before logging in. OR If the app... ⇲
 
Account issue

Password reset problems

Fix: Follow the password reset link carefully and ensure you are checking your spam/junk folder for the reset email. OR If the reset link does... ⇲

Misspelled account names

Fix: Double-check your account details in the app settings. If you find a misspelling, look for an option to edit your account information. OR... ⇲

My Breezeline lacks account information

Fix: Explore all sections of the app thoroughly, as account information may be located in different tabs or menus. OR If information is missin... ⇲

Inability to access account

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and cellular data to see if that resolves the issue. OR If yo... ⇲
 
Support issue

Poor customer service response

Fix: Utilize the app's chat support during off-peak hours to increase the chances of a quicker response. OR Check the Breezeline website for F... ⇲

Chat support is ineffective

Fix: Try to be as specific as possible when describing your issue in the chat to help the support team assist you better. OR If chat support i... ⇲
 
UI issue

My Breezeline is not user-friendly

Fix: Familiarize yourself with the app by exploring its features and settings. Look for a user guide or tutorial within the app. OR Consider p... ⇲

Limited functionality

Fix: Check for app updates in the App Store, as new features may be added in newer versions. OR Explore the Breezeline website for additional... ⇲
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 what users are saying
Good experience
54.3%

Bad experience
42.1%

Neutral
3.7%

~ from our NLP analysis of 2,195 combined software ratings.

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 Private Data My Breezeline collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics