—— Run into issues on True Brand Products? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that the camera lens is clean and unobstructed. Dirt or smudges can interfere with scanning. Wipe the lens gently with a soft, lint-f... ⇲
Fix: Force close the app and restart it. On an iPhone, swipe up from the bottom of the screen (or double-click the home button on older models) t... ⇲
Fix: Try clearing the app's cache. Go to your iPhone settings, scroll down to the True Brand Products app, and select 'Reset Cache' if available.... ⇲
Fix: Restart your iPhone. This can help clear temporary glitches that may cause the app to become unresponsive. To restart, press and hold the po... ⇲
Fix: Ensure that the QR code is valid and not expired. If the code is outdated or incorrect, the app may not provide any feedback. Try scanning a... ⇲
Fix: Check if you have met the minimum requirements for points redemption. Some apps have specific criteria that must be fulfilled before you can... ⇲