—— Run into issues on CTBI ? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data connection. If the connection is weak, try switching to a... ⇲
Fix: 1. Ensure Touch ID is enabled: Go to Settings > Touch ID & Passcode. Make sure that 'iPhone Unlock' and 'iTunes & App Store' are enabled. 2... ⇲
Fix: 1. Check Face ID settings: Go to Settings > Face ID & Passcode. Ensure that Face ID is set up for the CTBI Mobile app. 2. Reset Face ID: If... ⇲
Fix: 1. Review security settings: Check if there are options in the app to adjust security question frequency. 2. Use biometric login: If availa... ⇲
Fix: 1. Enable two-factor authentication: If available, enable this feature for added security. 2. Change your password: Regularly update your p... ⇲
Fix: 1. Adjust auto-lock settings: Go to Settings > Display & Brightness > Auto-Lock and set it to a longer duration. 2. Keep the app active: Av... ⇲
Fix: 1. Enable 'Remember Me' option: If available, make sure to select 'Remember Me' during login to avoid frequent logins. 2. Check your device... ⇲
Fix: 1. Review deposit limits: Check the app or your account settings to see if there are options to request a limit increase. 2. Use alternativ... ⇲
Fix: 1. Review account activity: Ensure you are making regular transactions to avoid dormancy. 2. Contact customer service: If you believe your... ⇲
Fix: 1. Check cellular data settings: Go to Settings > Cellular and ensure that CTBI Mobile is allowed to use cellular data. 2. Reset network se... ⇲
Fix: 1. Update the app: Make sure you have the latest version of CTBI Mobile installed. Go to the App Store and check for updates. 2. Restart yo... ⇲
Fix: 1. Clear app cache: Offload the app as mentioned earlier to clear any corrupted data that may have resulted from the update. 2. Restart you... ⇲
Fix: 1. Enable automatic updates: Go to Settings > App Store and enable 'App Updates' to ensure you receive updates automatically. 2. Regularly... ⇲
Fix: 1. Check notification settings: Go to Settings > Notifications > CTBI Mobile and ensure that notifications are enabled. 2. Set up alerts wi... ⇲
Fix: 1. Check app settings: Look for options in the app to enable running balance displays. 2. Manually track transactions: Use a spreadsheet or... ⇲
Fix: 1. Double-check your information: Ensure that all information entered during registration is accurate and matches your bank records. 2. Try... ⇲