fix problems on Mobilbank DK [iphone]

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—— Run into issues on Mobilbank DK? Get help pending when official support gets back to you!

Mobilbank DK – Danske Bank
Info:
company: Danske Bank Group
: https://danskebank.dk/en/personal/help
: danskebank.dk
Chat with our AI-based Mobilbank DK Support
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Crashes issue

Mobilbank DK crashes when entering password

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Mobilbank DK, and check for updates. If an update is... ⇲
 
Compatibility issue

Not working on iPhone X

Fix: Check for any available updates for both the iOS and the Mobilbank DK app. Go to Settings > General > Software Update to ensure your iPhone... ⇲

Only available for iPhone, not iPad

Fix: If you have an iPad, consider using the iPhone version of the app in compatibility mode. You can download the iPhone version from the App St... ⇲
 
Login issue

Login requires service code

Fix: If the service code is inconvenient, check if there is an option to enable biometric login (Face ID or Touch ID) in the app settings. This c... ⇲

Face ID login fails

Fix: Ensure that Face ID is set up correctly on your iPhone. Go to Settings > Face ID & Passcode and make sure it is enabled for the Mobilbank DK... ⇲

Constant technical errors when logging in

Fix: Check for any updates to the app and your iOS version. Keeping both updated can resolve many technical issues. OR Try resetting your netw... ⇲

New version causes login issues

Fix: If the new version is causing problems, try uninstalling the app and reinstalling the previous version if you have a backup. This can help y... ⇲
 
Camera issue

Camera giro card reading fails

Fix: Ensure that your camera lens is clean and unobstructed. Sometimes dirt or smudges can affect the camera's ability to read codes accurately.... ⇲
 
UI issue

Cannot see transaction details in app

Fix: Try refreshing the app or logging out and back in to see if the transaction details load correctly. Sometimes a simple refresh can resolve d... ⇲

Paste of giro card account number does not work

Fix: Try using a different method to copy the account number. Instead of using the copy function, manually type the number into the app to see if... ⇲
 
Bugs issue

Mobilbank DK works only once per day

Fix: Check your phone's background app refresh settings. Go to Settings > General > Background App Refresh and ensure it is enabled for Mobilbank... ⇲

Technical problems when using app

Fix: Make sure your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue persists. A weak connection can cause... ⇲
 
Customization issue

Cannot reclassify expenses in app

Fix: Look for an option to edit transactions in the app. Select a transaction and see if there is an edit or modify option that allows you to cha... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.8%

Bad experience
6.6%

Neutral
1.6%

~ from our NLP analysis of 122 combined software ratings.

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Undo Forsikring

 Private Data Mobilbank DK collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics