fix problems on NBT Bank [iphone]

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—— Run into issues on NBT Bank? Get help pending when official support gets back to you!

NBT Bank
Info:
company: NBT Bancorp, Inc.
: https://www.nbtbank.com/Personal/Customer-Support/Contact-Us
: www.nbtbank.com
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Slow issue

Slow check deposit processing

Fix: 1. Ensure you are in a well-lit area when taking pictures of your checks for deposit. 2. Make sure the check is flat and free of wrinkles or... ⇲
 
Compatibility issue

Difficulties with Face ID functionality

Fix: 1. Go to Settings > Face ID & Passcode and ensure that Face ID is set up for the NBT Bank app. 2. If it is already set up, try resetting Fac... ⇲

Inconsistent app performance across devices

Fix: 1. Ensure that all devices are running the latest version of the app. 2. Clear the app's cache on each device by uninstalling and reinstalli... ⇲
 
Login issue

Errors during login

Fix: 1. Double-check your username and password for any typos. 2. If you have forgotten your password, use the 'Forgot Password?' link to reset i... ⇲
 
Customization issue

Limited accessibility options

Fix: 1. Check your iPhone's accessibility settings by going to Settings > Accessibility. Enable features like VoiceOver or Zoom that may help you... ⇲
 
Account issue

Inability to delete or update contact information

Fix: 1. Go to the app's settings or profile section and look for an option to edit your contact information. If it’s not available, try logging i... ⇲

Lack of transaction details

Fix: 1. Check if there is an option to view more details on each transaction by tapping on it. 2. If details are still lacking, consider exportin... ⇲

No check number visibility

Fix: 1. When depositing checks, ensure you are entering the check number correctly in the app. 2. If the app does not display it, consider keepin... ⇲

Unclear fund holding descriptions

Fix: 1. Check the bank's website for a glossary or explanation of fund holding terms. 2. If you have specific questions, consider reaching out to... ⇲

Random loss of account access

Fix: 1. Ensure that your app is updated to the latest version, as updates may fix bugs related to account access. 2. Log out and back into the ap... ⇲
 
Payments issue

Complicated payment submission process

Fix: 1. Review the payment submission steps carefully within the app. Make sure you are following each step as outlined. 2. If the process is unc... ⇲

Delayed fund availability

Fix: 1. Check the bank's policy on fund availability for deposits, as this can vary. 2. If you need immediate access to funds, consider using an... ⇲
 
Network issue

Frequent connection issues

Fix: 1. Ensure your device is connected to a stable Wi-Fi or cellular network. 2. Restart your router if using Wi-Fi, or toggle Airplane mode on... ⇲
 
Glitches issue

Glitches in transfer feature

Fix: 1. Ensure that you are entering all required information correctly when initiating a transfer. 2. Log out and back into the app to refresh y... ⇲
 
Support issue

Unresponsive customer service

Fix: 1. Try reaching out during off-peak hours when customer service may be less busy. 2. Use alternative contact methods such as email or social... ⇲
 
Security issue

Repetitive security question prompts

Fix: 1. Review your security settings in the app to ensure they are set up correctly. 2. If you are prompted repeatedly, consider changing your s... ⇲
 
Settings issue

Inaccurate auto-pay setup

Fix: 1. Review your auto-pay settings in the app to ensure all information is correct. 2. If you notice inaccuracies, try deleting the auto-pay s... ⇲
 
UI issue

Poor user interface design

Fix: 1. Familiarize yourself with the app's layout by exploring each section. 2. Create a list of frequently used features for quick access to im... ⇲
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 what users are saying
Good experience
92.3%

Bad experience
4.5%

Neutral
3.1%

~ from our NLP analysis of 32,333 combined software ratings.

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First Source

 Private Data NBT Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics