fix problems on PetTech [iphone]

—— Run into issues on PetTech? Get help pending when official support gets back to you!

PetTech

Info:

company: 献强张

: https://app.cloudpets.net/contact

Chat with our AI-based PetTech Support

🛠️ Common PetTech Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot customize feeder schedule time to AM/PM

Fix: Check the app settings for time format options. Go to 'Settings' > 'Feeder Schedule' and look for a toggle or dropdown menu that allows you... ⇲

Cannot change time and date format

Fix: Navigate to the app's settings menu. Look for 'General Settings' or 'Date & Time' options. If there is no direct option to change the format... ⇲

Customization issue

No option to change app color

Fix: Explore the app settings for any themes or appearance options. If there are no options available, consider providing feedback through the ap... ⇲

Notifications issue

Frequent low food notifications despite adequate supply

Fix: Check the feeder's sensor settings. Sometimes, the sensor may be miscalibrated. Ensure that the food is not blocking the sensor and that it... ⇲

No notification when feeder is empty

Fix: Ensure that the feeder is properly connected to the app and that the app has the necessary permissions to send notifications. Go to 'Setting... ⇲

Support issue

Lacks sufficient documentation

Fix: Look for any help or FAQ sections within the app. Often, apps have a help center that can provide guidance. If you cannot find sufficient do... ⇲

Network issue

Disconnects from Wi-Fi during vacation

Fix: Check the Wi-Fi settings on your feeder. Ensure that it is set to reconnect automatically to your home Wi-Fi network. If the feeder has a po... ⇲

Settings issue

Device reset requires proximity to the device

Fix: To reset the device, ensure you are within the recommended range. If you frequently need to reset the device, consider placing it in a more... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

61.5%

Good experience

30.8%

Neutral

7.7%

~ from our NLP analysis of 26 combined software ratings.

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Private Data PetTech collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Diagnostics