fix problems on MyPhonak Junior [iphone]

—— Run into issues on MyPhonak Junior? Get help pending when official support gets back to you!

myPhonak Junior

Info:

company: Sonova AG

: https://product-support.phonak.com/s/topic/0TO6f0000004vYcGAI/myphonak-junior?language=en-US

: www.phonak.com

Chat with our AI-based myPhonak Junior Support

🛠️ Common myPhonak Junior Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No Apple Watch compatibility

Fix: While the myPhonak Junior app does not support Apple Watch directly, you can use your iPhone to control the app and then use the iPhone's ac... ⇲

Cannot save custom settings

Fix: Check if there is an option within the app settings to save your preferences. If not, try creating a routine where you manually adjust setti... ⇲

Customization issue

Cannot edit presets

Fix: Explore the app thoroughly to see if there are hidden options for editing presets. Sometimes, these features are not immediately visible. Lo... ⇲

Network issue

Requires internet connection

Fix: If you find yourself without internet access, try to download any necessary updates or settings while you are connected to Wi-Fi. This may a... ⇲

Cannot connect to Bluetooth

Fix: Ensure that Bluetooth is enabled on your iPhone by going to Settings > Bluetooth and toggling it on. Then, restart both your iPhone and the... ⇲

myPhonak Junior does not work without cell service

Fix: Before heading out, ensure that you have downloaded any necessary updates or settings while connected to Wi-Fi. This may allow you to use th... ⇲

Audio issue

Only connects to one hearing aid at a time

Fix: Check if your hearing aids have a specific mode for dual connection. Some models allow you to switch between hearing aids in the app setting... ⇲

Volume adjustment is annoying

Fix: Try using the physical volume controls on your hearing aids if available, as this may provide a more straightforward way to adjust volume wi... ⇲