fix problems on PURE [iphone]

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—— Run into issues on PURE? Get help pending when official support gets back to you!

PURE: Anonymous Dating App
Info:
company: Online Classifieds AG
: https://pure.app/content/en/contact-us
: pure.app
Chat with our AI-based PURE Support
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Network issue

Limited user base in non-metropolitan areas

Fix: Expand your search criteria to include nearby metropolitan areas. This may increase the number of potential matches, even if they are not in... ⇲

Inconsistent matching with users far away

Fix: Adjust your profile settings to indicate your preference for local matches, if such an option exists. This may help the algorithm prioritize... ⇲

Lack of active profiles

Fix: Regularly check the app at different times of the day or week to find more active users. User activity can vary significantly based on time... ⇲
 
Search issue

Inability to set a custom search radius

Fix: Check the app settings to see if there are any options for adjusting your search preferences. If not, consider using the app in a more popul... ⇲
 
Support issue

Poor customer support response times

Fix: Document your issues clearly and concisely when reaching out to customer support. Include screenshots and detailed descriptions to expedite... ⇲
 
Payments issue

Paywall for male users with no trial options

Fix: Consider using the app during promotional periods or look for any discounts that may be offered for subscriptions. This can help reduce the... ⇲
 
Security issue

Issues with reporting and blocking scammers

Fix: Familiarize yourself with the reporting and blocking features in the app. Ensure you are using them correctly to report any suspicious behav... ⇲

Frequent requests for money from users

Fix: Be cautious and do not engage with users who request money. Politely decline and report them if necessary to help maintain a safer environme... ⇲
 
Privacy issue

Confusing guidelines regarding acceptable behavior

Fix: Take time to read through the app's guidelines thoroughly. If they are unclear, try to reach out to support for clarification on specific po... ⇲
 
Messages issue

PURE may incorrectly flag innocent messages

Fix: Be mindful of the language and content of your messages. Avoid using slang or phrases that could be misinterpreted as inappropriate. OR I... ⇲

Inability to send links or media without risk of ban

Fix: Avoid sending links or media altogether, and instead, use text to communicate your thoughts or ideas. This reduces the risk of being flagged... ⇲
 
Customization issue

Limited options for women seeking women

Fix: Explore other dating apps that cater specifically to LGBTQ+ users, which may provide a more tailored experience and larger user base. OR... ⇲
 
Account issue

No warning system before account bans

Fix: Regularly review your account activity and interactions to ensure compliance with the app's guidelines, which may help prevent unexpected ba... ⇲
 
UI issue

PURE design may lead to miscommunication about safety features

Fix: Take time to explore all safety features within the app. Familiarize yourself with how to use them effectively to enhance your safety while... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
83.8%

Bad experience
13.2%

Neutral
3.0%

~ from our NLP analysis of 69,427 combined software ratings.

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 Private Data PURE collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Compliment: $2.99 Express your admiration to someone
  2. Pure Membership, Weekly: $13.49 1-week access to all of Pure's features
  3. Compliment bundle (5 items): $11.99 Express your admiration to someone
  4. Monthly Membership: $29.99 One month of unlimited hookups with Pure
  5. Pure Membership, Monthly: $29.99 1-month access to all of Pure's features
  6. King of the Hill: $3.49 Takes you to the top of local users' feeds.
  7. Compliment bundle (15 items): $29.99 Express your admiration to someone
  8. King of the Hill (5 items): $10.99 Takes you to the top of local users' feeds.
  9. Pure Local Hook Up App Membership: $14.99 Pure Membership
  10. Pure Hookups Membership: $6.99 Pure 1 week membership.