fix problems on HMSA [iphone]

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—— Run into issues on HMSA? Get help pending when official support gets back to you!

HMSA: 24/7 Online Doctor Visit
Info:
company: Hawaii Medical Service Association
: https://hmsaonlinecare.com/loginConsumer.htm
: hmsa.com
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Search issue

Provider search shows 'No Providers' for valid queries

Fix: 1. Check your search criteria: Ensure that you are entering the correct location, specialty, and other filters. Try broadening your search p... ⇲
 
Network issue

Service unavailable popup despite solid internet

Fix: 1. Check your internet connection: Ensure that your Wi-Fi or cellular data is stable. You can try toggling Airplane mode on and off to reset... ⇲

Delayed connection to providers eats into appointment time

Fix: 1. Log in early: Log into the app a few minutes before your scheduled appointment to ensure you are connected on time. 2. Use the app’s wait... ⇲

Inconsistent availability of doctors

Fix: 1. Check provider schedules: Look for any scheduling options within the app that may show when providers are available. 2. Use the app’s not... ⇲
 
Login issue

Login issues

Fix: 1. Reset your password: If you’re having trouble logging in, use the 'Forgot Password' option to reset it. Follow the instructions sent to y... ⇲
 
Video issue

Video quality is low

Fix: 1. Check your internet speed: Use a speed test app to ensure your connection is fast enough for video calls. Ideally, you should have at lea... ⇲
 
Audio issue

Audio quality is poor

Fix: 1. Use headphones: Connecting headphones can often improve audio quality during calls. 2. Check microphone settings: Ensure that the app has... ⇲
 
Crashes issue

HMSA crashes during calls

Fix: 1. Update the app: Ensure you have the latest version of the app installed, as updates often fix stability issues. 2. Restart your device: A... ⇲
 
Slow issue

Long wait times to connect with providers

Fix: 1. Try off-peak hours: If possible, schedule your appointments during off-peak hours when fewer users are likely to be online. 2. Use the ap... ⇲
 
UI issue

Misleading copay information

Fix: 1. Verify with your insurance: Cross-check the copay information provided in the app with your insurance policy details to ensure accuracy.... ⇲

Inability to differentiate between established and new patients

Fix: 1. Check your profile settings: Ensure your profile is updated with your patient status. Sometimes, this can affect how providers are displa... ⇲

No appointment options for listed providers

Fix: 1. Refresh the provider list: Close and reopen the app to refresh the data. 2. Check provider availability: Some providers may not have open... ⇲
 
Bugs issue

Inability to print documents from the app

Fix: 1. Use the share feature: If the app allows, use the share feature to send documents to your email or a cloud service where you can print th... ⇲

HMSA is buggy and slow

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > HMSA, and select 'Offload App' to clear cache. Reinstall the app afterward.... ⇲
 
Messages issue

Difficulties in sending messages to doctors

Fix: 1. Check app permissions: Ensure the app has permission to access your messaging features. Go to Settings > Privacy and check the relevant p... ⇲
 
Compatibility issue

Limited functionality on iOS compared to other platforms

Fix: 1. Explore app settings: Check the app settings to see if there are any features that can be enabled or adjusted for better functionality. 2... ⇲
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 what users are saying
Good experience
97.0%

Neutral
1.9%

Bad experience
1.2%

~ from our NLP analysis of 7,538 combined software ratings.

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 Private Data HMSA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • User Content
    • Diagnostics