fix problems on August Home [iphone]

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—— Run into issues on August Home? Get help pending when official support gets back to you!

August Home
Info:
company: August Home, Inc.
: http://august.com/support
: august.com
Chat with our AI-based August Home Support
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Updates issue

August Home fails to open after updates

Fix: Force close the app by swiping it away from the app switcher and then reopen it. If the problem continues, try uninstalling the app and rein... ⇲
 
Network issue

Connectivity issues with Bluetooth and WiFi

Fix: Reset your network settings by going to Settings > General > Reset > Reset Network Settings. This will clear any saved WiFi networks and Blu... ⇲
 
Battery issue

Battery drain with built-in WiFi

Fix: Check if the WiFi feature is necessary for your usage. If not, consider disabling it in the app settings to conserve battery life. You can a... ⇲
 
Settings issue

Auto lock feature locks too quickly

Fix: Adjust the auto lock settings in the August Home app. Go to the settings for your lock and look for the auto lock timer option. You can set... ⇲

Inability to change location settings for auto unlock

Fix: Ensure that location services are enabled for the August Home app. Go to Settings > Privacy > Location Services and set it to 'Always'. This... ⇲

Inability to change WiFi settings in the app

Fix: Ensure that you are connected to the same WiFi network that the lock is currently using. If you are not, you may not be able to change the s... ⇲
 
UI issue

Widget functionality inconsistent

Fix: Remove the widget from your home screen and then re-add it. To do this, long-press on the widget, select 'Remove Widget', and then go to the... ⇲

Poor design for multiple locks in the app

Fix: Organize your locks by naming them clearly in the app settings. This can help you quickly identify which lock you are managing. OR Consid... ⇲
 
Crashes issue

August Home crashes or locks up

Fix: Clear the app's cache by uninstalling and reinstalling the app. This can help remove any corrupted data that may be causing the crashes. O... ⇲
 
Account issue

Difficulties with user management in the app

Fix: Make sure you are logged in with the correct account that has the necessary permissions to manage users. If you are the owner, you should ha... ⇲
 
Support issue

Poor customer support response

Fix: Utilize the in-app help section or FAQ to find answers to common questions. This can often provide quicker solutions than waiting for custom... ⇲

Lack of feedback on ongoing issues or bugs

Fix: Check the app's update log in the App Store to see if any known issues have been addressed in recent updates. This can provide insight into... ⇲
 
Backup issue

Requires physical key as backup

Fix: Keep a physical key handy in case of emergencies. You can also consider getting a key holder or a secure place to store it for easy access.... ⇲
 
Notifications issue

Inconsistent notifications and activity logs

Fix: Check your notification settings in the August Home app. Go to Settings > Notifications and ensure that notifications are enabled for the ap... ⇲

Issues with battery alerts and low battery notifications

Fix: Check the battery status in the app settings to ensure that it is accurately reflecting the battery level. If it seems incorrect, try removi... ⇲
 
Compatibility issue

Limited compatibility with HomeKit

Fix: Check if your August lock model is compatible with HomeKit. Not all models support this feature, so verify compatibility on the August websi... ⇲
 
Installation issue

Complicated setup process for Connect bridge

Fix: Follow the setup instructions carefully, ensuring that you are connecting the bridge to the correct WiFi network. Double-check the network n... ⇲
 
Bugs issue

August Home does not remember unlock command

Fix: Ensure that your phone's Bluetooth is enabled and that the August Home app has permission to access it. Go to Settings > Privacy > Bluetooth... ⇲
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 what users are saying
Good experience
97.1%

Neutral
1.5%

Bad experience
1.3%

~ from our NLP analysis of 158,732 combined software ratings.

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 Private Data August Home collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics