fix problems on ERef App [iphone]

—— Run into issues on ERef App? Get help pending when official support gets back to you!

eRef App

Info:

company: Georg Thieme Verlag KG

: https://eref.thieme.de/referenz-webapp/p/support

: eref.thieme.de

Chat with our AI-based eRef App Support

🛠️ Common eRef App Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app freezes while watching stream

Fix: 1. Close the app completely: Double-click the Home button (or swipe up from the bottom of the screen on newer iPhones) to view all open apps... ⇲

slow loading times

Fix: 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi network or have a strong cellular signal. You can test your co... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app: Go to the App Store, tap on your profile icon, and check for updates for the eRef App. Install any available updates. 2.... ⇲

Downloads issue

limited offline functionality

Fix: 1. Download content for offline use: Check if the eRef App has an option to download content for offline viewing. Look for a download icon n... ⇲

Support issue

poor customer support

Fix: 1. Utilize in-app help: Check if the eRef App has a help or FAQ section within the app itself. This can provide quick answers to common issu... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > eRef App and ensure that notifications are enabled. Adjust the settings to... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. Look for a tutorial or hel... ⇲

Customization issue

lack of customization options

Fix: 1. Explore settings: Go to the app settings to see if there are any customization options available that you may have missed. 2. Provide fe... ⇲

Battery issue

high battery consumption

Fix: 1. Limit background activity: Go to Settings > General > Background App Refresh and turn it off for the eRef App to save battery. 2. Reduce... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check system requirements: Ensure your iPhone meets the minimum system requirements for the eRef App. If not, consider upgrading your dev... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.7%

Bad experience

8.3%

Neutral

0.0%

~ from our NLP analysis of 12 combined software ratings.

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Private Data eRef App collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics