fix problems on ShutEye [iphone]

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—— Run into issues on ShutEye? Get help pending when official support gets back to you!

ShutEye®: Sleep Tracker, Sound
Info:
company: Enerjoy Pte. Ltd.
: https://enerjoy.life/contact-us/
: enerjoy.life
Chat with our AI-based ShutEye Support
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Customization issue

Cannot correct or delete inaccurate recordings

Fix: 1. Check for app updates: Sometimes, features like editing or deleting recordings are added in updates. Ensure you have the latest version o... ⇲

Inability to adjust sleep data after recording

Fix: 1. Manually log sleep: If you cannot adjust recorded data, consider manually logging your sleep patterns in a separate journal to keep track... ⇲
 
Bugs issue

Alarm feature automatically resets to previous day

Fix: 1. Check alarm settings: Open the app and navigate to the alarm settings. Ensure that the alarm is set for the correct day and time. Sometim... ⇲

Misinterpretation of noises (e.g., barking as farting)

Fix: 1. Adjust sensitivity settings: Check if the app has settings for sound sensitivity. Lowering the sensitivity may help reduce misinterpretat... ⇲

Inconsistent tracking of awakenings

Fix: 1. Ensure proper setup: Make sure your sleep schedule is accurately set in the app. This can help improve the accuracy of tracking awakening... ⇲
 
UI issue

Difficult navigation and lack of organization

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app's features and settings. Take notes on where specific functions a... ⇲

Confusing user interface

Fix: 1. Explore the app: Spend time navigating through the app to familiarize yourself with its layout and features. This can help reduce confusi... ⇲
 
Features issue

Limited free features

Fix: 1. Explore all free features: Make sure you are fully utilizing all the free features available in the app. Sometimes, users overlook option... ⇲

Limited dream meanings

Fix: 1. Research dream meanings: Use online resources or books to look up dream meanings that interest you. This can supplement the app's limited... ⇲

Excessive reliance on sound for sleep tracking

Fix: 1. Use alternative tracking methods: If sound tracking is not working well for you, consider using a sleep diary to log your sleep patterns... ⇲
 
Ads issue

Pop-up prompts for ratings are annoying

Fix: 1. Check app settings: Some apps allow you to disable prompts for ratings in the settings menu. Look for an option related to feedback or no... ⇲
 
Payments issue

Subscription cancellation issues

Fix: 1. Manage subscriptions through iPhone settings: Go to Settings > [your name] > Subscriptions. Find ShutEye® in the list and select it to ma... ⇲

High premium subscription cost

Fix: 1. Evaluate the features: Assess which premium features are most valuable to you. If you find that you only need a few features, consider wh... ⇲
 
Audio issue

Sound machine shuts off too soon

Fix: 1. Adjust sound settings: Open the app and navigate to the sound machine settings. Look for options related to duration or timer settings an... ⇲
 
Feedback issue

No feedback option for sleep quality

Fix: 1. Use manual notes: Keep a separate journal or notes on your sleep quality and patterns. This can help you track your sleep without relying... ⇲
 
Settings issue

Requires consistent sleep schedule

Fix: 1. Establish a routine: Try to go to bed and wake up at the same time every day, even on weekends. This consistency can improve your sleep q... ⇲
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 what users are saying
Good experience
94.9%

Neutral
2.9%

Bad experience
2.2%

~ from our NLP analysis of 311,817 combined software ratings.

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 Private Data ShutEye collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. ShutEye Premium: $59.99 Unlock all Premium features for a year!
  2. 1-Month ShutEye Premium: $9.99 Unlock all Premium features for a month!
  3. 1-Year ShutEye Premium Plan: $59.99 Unlock ShutEye Premium for a year!
  4. Limited Time Offer: $29.99 Unlock all Premium features.
  5. 1-Year ShutEye Premium: $59.99 Unlock sleep analysis, sleep aids & more.
  6. 1-Month ShutEye Premium Plan: $9.99 Unlock ShutEye Premium for a month!
  7. Limited Time Offer (6-Month): $19.99 Unlock all Premium features for 6 months!
  8. ShutEye Gold（Special Offer）: $29.99 Unlock all features for a year！
  9. ShutEye Annual VIP: $69.99 Unlock all VIP features for a year.
  10. 1-Year ShutEye Family Plan: $59.99 Unlock ShutEye family plan!