fix problems on Spike [iphone]

—— Run into issues on Spike? Get help pending when official support gets back to you!

Spike - Email & Team Chat

Info:

company: SpikeNow Ltd.

: www.spikenow.com

Chat with our AI-based Spike Support

🛠️ Common Spike Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No option to delete multiple emails from different senders at once

Fix: Currently, Spike does not support bulk deletion of emails. As a workaround, you can manually delete emails by swiping left on each email and... ⇲

UI lacks visibility of folders like Sent, Trash, Archive

Fix: To access your folders, tap on the menu icon (usually three horizontal lines) in the top left corner of the app. This should reveal a sideba... ⇲

Settings issue

Calendar settings not functioning properly

Fix: First, ensure that your calendar permissions are correctly set. Go to your iPhone Settings > Privacy > Calendars and make sure Spike has acc... ⇲

Bugs issue

Spike causes browser and other apps to act buggy

Fix: This could be due to memory issues. Try closing other apps running in the background to free up memory. You can do this by double-tapping th... ⇲

Unread message bug

Fix: If you are experiencing issues with unread messages not updating, try refreshing the app by pulling down on the inbox screen. If that doesn'... ⇲

UI issue

Unintuitive reply and forward icons

Fix: If you find the reply and forward icons confusing, try long-pressing on an email to bring up a context menu that includes reply and forward... ⇲

Confusing group chat feature

Fix: To better understand the group chat feature, try creating a test group with a few contacts. Experiment with sending messages, adding/removin... ⇲

Large icons next to sender names

Fix: If the large icons are distracting, check if there is an option in the settings to adjust the display settings or icon size. If not, conside... ⇲

Difficulty scrolling through emails on iPad

Fix: If scrolling is sluggish, try closing other apps to free up resources. Additionally, check for any software updates for Spike or your iPad,... ⇲

Syncing issue

Lack of synced drafts

Fix: To manage drafts effectively, ensure that you are connected to the internet, as drafts may not sync properly offline. If you notice drafts n... ⇲

Compatibility issue

No support for iPad Pro external keyboard

Fix: While Spike may not fully support external keyboards, you can still use basic keyboard shortcuts for navigation. For example, use the 'Tab'... ⇲

Privacy issue

Privacy concerns with email data access

Fix: To enhance your privacy, review the app's privacy settings. Go to Spike's settings and look for options related to data sharing and permissi... ⇲

Customization issue

Bottom bar cannot be hidden

Fix: Currently, there is no option to hide the bottom bar. As a workaround, you can try using the app in landscape mode, which may provide a diff... ⇲

Features issue

Limited task/reminder functionality

Fix: To manage tasks more effectively, consider integrating Spike with a dedicated task management app that you can use alongside it. This way, y... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

61.7%

Bad experience

28.0%

Neutral

10.3%

~ from our NLP analysis of 107 combined software ratings.