fix problems on Brazos [iphone]

—— Run into issues on Brazos? Get help pending when official support gets back to you!

Brazos

Info:

company: Tyler Technologies, Inc

: https://www.tylertech.com/client-support

: www.tylertech.com

Chat with our AI-based Brazos Support

🛠️ Common Brazos Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Brazos does not scan Texas DL

Fix: Ensure that your iPhone's camera lens is clean and unobstructed. Dirt or smudges can affect scanning performance. Try cleaning the lens with... ⇲

Brazos does not scan VINs

Fix: Make sure you are holding the camera steady and at the correct angle. The VIN is usually located on the dashboard near the windshield or on... ⇲

Camera issue

Difficult to scan licenses on iPhone 13

Fix: Adjust the distance between the camera and the license. Sometimes being too close or too far can hinder the scanning process. Experiment wit... ⇲

Inconsistent scanning performance

Fix: Ensure that you are in a well-lit area when scanning. Poor lighting can lead to inconsistent performance. If indoors, try to use additional... ⇲

Poor scanning performance at night

Fix: Use a flashlight or another light source to illuminate the document you are trying to scan. The app may struggle in low-light conditions, so... ⇲

Does not scan new VA issued bar codes

Fix: Ensure that the camera is focused on the barcode. Sometimes, barcodes can be small or have reflective surfaces that make them difficult to s... ⇲