fix problems on The Children's Place [iphone]

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—— Run into issues on The Children's Place? Get help pending when official support gets back to you!

The Children's Place
Info:
company: The Children's Place
: https://www.childrensplace.com/us/help-center/policies#privacypolicy
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UI issue

Inability to view order details

Fix: 1. Log out of the app and log back in to refresh your session. 2. Check your internet connection to ensure it is stable. 3. If the issue per... ⇲

Items in cart cannot be deleted

Fix: 1. Try logging out of the app and logging back in to refresh your session. 2. If that doesn't work, try uninstalling and reinstalling the ap... ⇲
 
Login issue

Face ID login issues

Fix: 1. Go to Settings > Face ID & Passcode and ensure that Face ID is set up for the app. 2. If it is enabled, try resetting Face ID by turning... ⇲

Captcha appears after login attempt

Fix: 1. Ensure that your internet connection is stable. 2. Clear the app's cache by going to Settings > General > iPhone Storage, selecting The C... ⇲
 
Bugs issue

Invalid reward codes

Fix: 1. Double-check the reward code for any typos or errors. 2. Ensure that the code is still valid and has not expired. 3. Try entering the cod... ⇲
 
Slow issue

Checkout process is slow

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if performance improves. 2. Close any other a... ⇲
 
Loading issue

Favorites list fails to load

Fix: 1. Log out of the app and log back in to refresh your session. 2. Ensure you have a stable internet connection. 3. If the issue persists, tr... ⇲
 
Support issue

No online ordering customer service

Fix: 1. Check the app for any FAQs or help sections that may provide guidance. 2. If you need assistance, consider using the website's customer s... ⇲

Lost package claims process is complicated

Fix: 1. Review the app's help section for guidance on lost package claims. 2. Document all relevant information regarding your order and package... ⇲
 
Payments issue

Afterpay not functioning properly

Fix: 1. Ensure that your Afterpay account is linked correctly in the app. 2. Check for any app updates in the App Store and install them. OR 1... ⇲
 
Messages issue

Payment and product availability messages are temporary

Fix: 1. Refresh the app by logging out and logging back in. 2. Ensure your internet connection is stable to avoid temporary messages. OR 1. If... ⇲
 
Compatibility issue

Navigation issues between app and website

Fix: 1. Ensure that both the app and website are updated to the latest versions. 2. Try using the app for specific tasks and the website for othe... ⇲

Inconsistent performance across devices

Fix: 1. Ensure that all devices are running the latest version of the app and iOS. 2. Check your internet connection on each device to ensure sta... ⇲
 
Crashes issue

The Children's Place crashes during use

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the s... ⇲
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 what users are saying
Good experience
97.2%

Bad experience
1.4%

Neutral
1.3%

~ from our NLP analysis of 190,799 combined software ratings.

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 Private Data The Children's Place collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics