fix problems on Roku Smart Home [iphone]

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Roku Smart Home
Info:
company: ROKU INC
: https://support.roku.com/category/7714594096279
: www.roku.com
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Audio issue

Audio is out of sync in downloaded videos

Fix: Try playing the video on a different media player app on your iPhone. Sometimes, the default player may have issues with syncing. Download a... ⇲
 
Bugs issue

Missing recordings and incorrect timestamps

Fix: Check the storage settings in the app. Ensure that your device has enough storage space and that the app has permission to access it. Go to... ⇲
 
Loading issue

Slow loading times for camera feeds

Fix: Ensure that your Wi-Fi connection is stable. You can test your internet speed using a speed test app. If the speed is slow, consider restart... ⇲
 
Account issue

Inability to view recordings on multiple accounts

Fix: Check if the app allows for multiple user accounts. If it does, ensure that you are logged into the correct account that has access to the r... ⇲
 
Compatibility issue

Camera viewing app lacks integration and functionality

Fix: Explore the app settings to see if there are any integration options available. Sometimes, features may be hidden in the settings menu. Look... ⇲
 
Settings issue

Settings reset after updates

Fix: After an update, take note of your settings and preferences. If they reset, you can quickly reconfigure them. Consider taking screenshots of... ⇲

Cannot change Wi-Fi settings in the app

Fix: Try resetting the camera to factory settings. This often allows you to set up the Wi-Fi connection again from scratch. OR If the app does... ⇲
 
Freezing issue

Playback freezes in full screen view

Fix: Try clearing the app's cache. Go to Settings > General > iPhone Storage, find the Roku Smart Home app, and select 'Offload App'. This will c... ⇲
 
Notifications issue

Alerts are inaccurate or absent

Fix: Check the alert settings in the app. Ensure that all relevant alerts are enabled and that your device settings allow notifications from the... ⇲
 
Camera issue

Cameras miss motion detection

Fix: Check the motion detection settings in the app. Ensure that motion detection is enabled and that the sensitivity settings are appropriately... ⇲

Cameras only take photos instead of recording

Fix: Check the recording settings in the app. Ensure that the recording feature is enabled and that the camera is set to record rather than just... ⇲
 
Updates issue

Quality of recordings decreased after updates

Fix: Check the recording quality settings in the app. Sometimes updates may reset these settings. Go to the camera settings and ensure that the r... ⇲

Recent updates removed features and broken functionalities

Fix: Check the app's update notes in the App Store to see if the features were intentionally removed or if they are expected to return in future... ⇲
 
Support issue

Customer support is unhelpful

Fix: Utilize online forums and community support. Many users share solutions to common problems that may be helpful. Search for Roku Smart Home f... ⇲
 
Privacy issue

Voices can be heard through cameras

Fix: Check the audio settings in the app. Ensure that the microphone feature is disabled if you do not want to hear audio from the camera. This c... ⇲
 
Syncing issue

Motion clips do not save to the cloud

Fix: Check your cloud storage settings. Ensure that you have enough storage space available and that the app is configured to save motion clips t... ⇲
 
Storage issue

Playback of recordings requires SD card removal

Fix: Check if the app has an option to view recordings directly from the camera without needing to remove the SD card. This feature may be availa... ⇲
 
Crashes issue

Roku Smart Home crashes frequently

Fix: Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update to check for updates. An outdated i... ⇲
 
Network issue

Difficult to reconnect devices after disconnection

Fix: Make sure your Wi-Fi network is stable and that the camera is within range. If the camera is too far from the router, it may have trouble re... ⇲
 
Customization issue

Notification sounds are not customizable

Fix: Check the app settings for any options related to notification sounds. Some apps allow you to select different sounds for notifications, so... ⇲

Roku Smart Home does not allow for easy camera rearrangement

Fix: Check if the app has a drag-and-drop feature for rearranging cameras. If it does, ensure you are following the correct method to rearrange t... ⇲
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 what users are saying
Good experience
93.5%

Bad experience
3.6%

Neutral
2.9%

~ from our NLP analysis of 94,957 combined software ratings.

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 Private Data Roku Smart Home collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics