fix problems on Audacy [iphone]

—— Run into issues on Audacy? Get help pending when official support gets back to you!

Audacy: Radio & Sports Talk

Info:

company: Audacy, Inc.

: http://support.audacy.com

: www.audacy.com

Chat with our AI-based Audacy Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

app freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on iPhones without a home button) and swiping t... »»

inconsistent playback delays

Fix: 1. Check your internet connection for stability. Use a speed test app to ensure you have sufficient bandwidth. 2. If on Wi-Fi, try moving cl... »»

Bugs issue

segments replay unexpectedly

Fix: 1. Check for any app updates in the App Store, as this may be a bug that has been fixed in a newer version. 2. Try logging out of your accou... »»

app fails to resume playback

Fix: 1. Check the app settings to see if there is an option to enable 'Resume Playback' or similar. 2. If the app has a 'Background App Refresh'... »»

app does not remember playback position

Fix: 1. Check the app settings for any options related to playback memory or history. Enable any features that allow the app to remember where yo... »»

Audio issue

audio stops during CarPlay

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Disconnect and reconnect you... »»

audio playback stops when phone is locked

Fix: 1. Go to Settings > General > Background App Refresh and ensure it is enabled for Audacy. This allows the app to continue running in the bac... »»

repeated audio segments

Fix: 1. Check for any app updates in the App Store, as this may be a bug that has been fixed in a newer version. 2. Try logging out of your accou... »»

audio skips or rewinds unexpectedly

Fix: 1. Ensure your iPhone is updated to the latest version of iOS. Go to Settings > General > Software Update. 2. Restart the app and your iPhon... »»

Search issue

difficulty finding specific content

Fix: 1. Use the search function within the app. Tap on the search icon and enter the name of the show or station you are looking for. 2. Familiar... »»

Crashes issue

app crashes frequently

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Delete the app and reinstall it f... »»

Ads issue

commercials trigger unexpectedly

Fix: 1. Check if there are any settings in the app related to ad preferences or feedback. Adjust these settings if available. 2. If the issue per... »»

repetitive and annoying ads

Fix: 1. Check if the app offers a premium subscription option that removes ads. If so, consider upgrading for an ad-free experience. 2. Use the a... »»

Screen issue

black screen on CarPlay

Fix: 1. Disconnect your iPhone from CarPlay and reconnect it. 2. Restart your iPhone and try connecting to CarPlay again to see if the issue reso... »»

Fix: 1. If you find logging in cumbersome, consider saving your login credentials in a password manager for easier access. 2. Check if the app ha... »»

UI issue

poor accessibility features

Fix: 1. Check your iPhone's accessibility settings by going to Settings > Accessibility. Enable features like VoiceOver or Magnifier to assist wi... »»

navigation is complex and non-intuitive

Fix: 1. Take some time to explore the app's interface and familiarize yourself with its layout. Look for tutorials or help sections within the ap... »»

Network issue

buffering issues

Fix: 1. Check your internet connection for stability. Use a speed test app to ensure you have sufficient bandwidth. 2. If on Wi-Fi, try moving cl... »»

Customization issue

sleep timer feature removed

Fix: 1. Use the built-in timer on your iPhone. Open the Clock app, go to the Timer tab, set the desired time, and select 'Stop Playing' as the ac... »»

Loading issue

app fails to load content

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data to see if the issue is related to your conn... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

88.4%

Bad experience

8.3%

Neutral

3.3%

~ from our NLP analysis of 91,926 combined software ratings.

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Private Data Audacy collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Diagnostics