fix problems on Alder Security [iphone]

—— Run into issues on Alder Security? Get help pending when official support gets back to you!

Alder Security

Info:

company: Alder

: https://support.alder.com/

Chat with our AI-based Alder Security Support

🛠️ Common Alder Security Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Alder Security freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Alder Securit... ⇲

push notifications do not work

Fix: 1. Go to Settings on your iPhone, scroll down to Alder Security, and tap on it. 2. Ensure that 'Allow Notifications' is toggled on. 3. Check... ⇲

Notifications issue

Alder Security has a 3 second delay for notifications

Fix: 1. Check your internet connection speed. A slow connection can cause delays. Use a speed test app to measure your speed. 2. If possible, swi... ⇲

requires sign-in every time for notifications

Fix: 1. Ensure that you are selecting the 'Remember Me' option when signing in, if available. 2. Check your iPhone settings under Settings > Alde... ⇲

Alder Security does not send alerts for motion detection

Fix: 1. Ensure that motion detection is enabled in the app settings. Go to the camera settings and check if motion alerts are turned on. 2. Check... ⇲

Alder Security does not provide timely notifications

Fix: 1. Check your notification settings in the Alder Security app to ensure they are configured for immediate alerts. 2. Ensure that your iPhone... ⇲

Crashes issue

Alder Security glitches and crashes frequently

Fix: 1. Update the Alder Security app to the latest version available in the App Store. 2. Clear the app's cache by going to Settings > Alder Sec... ⇲

Camera issue

unable to view cameras

Fix: 1. Ensure that your cameras are powered on and connected to the same network as your iPhone. 2. In the Alder Security app, check the camera... ⇲

does not allow adding cameras

Fix: 1. Ensure that you are following the correct procedure for adding cameras as outlined in the app's help section. 2. Check your internet conn... ⇲

Slow issue

slow app performance

Fix: 1. Close any other apps running in the background to free up system resources. 2. Restart your iPhone to clear temporary files and improve p... ⇲

Bugs issue

inaccurate sensor status

Fix: 1. Check the sensor settings in the Alder Security app to ensure they are configured correctly. 2. Restart the app to refresh the sensor dat... ⇲

frequent errors in the app

Fix: 1. Ensure that the Alder Security app is updated to the latest version, as updates often fix bugs and errors. 2. Restart your iPhone to clea... ⇲

difficult to log in

Fix: 1. Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to... ⇲

Alder Security does not remember user credentials

Fix: 1. Ensure that you are selecting the 'Remember Me' option when logging in, if available. 2. Check your iPhone settings under Settings > Alde... ⇲

Features issue

limited features in the app

Fix: 1. Check for any available updates for the Alder Security app, as new features may be added in updates. 2. Review the app's documentation or... ⇲

Video issue

poor video playback

Fix: 1. Check your internet connection speed, as a slow connection can affect video playback quality. 2. Ensure that the Alder Security app is up... ⇲

Network issue

Alder Security connectivity issues

Fix: 1. Ensure that your iPhone is connected to a stable Wi-Fi network. If using cellular data, check that the app has permission to use it in Se... ⇲

UI issue

Alder Security is not user-friendly

Fix: 1. Familiarize yourself with the app by exploring all menus and settings. Look for a help or tutorial section within the app for guidance. 2... ⇲

Compatibility issue

Alder Security does not support face recognition

Fix: 1. Check the app's settings to see if there are any options related to face recognition that need to be enabled. 2. Ensure that your iPhone'... ⇲

Customization issue

Alder Security does not allow customization of notifications

Fix: 1. Explore the app settings to see if there are any options for customizing notifications. Look for sections related to alerts or notificati... ⇲