fix problems on Cleanster [iphone]

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—— Run into issues on Cleanster? Get help pending when official support gets back to you!

Cleanster - Book a Cleaner Now
Info:
company: Cleanster Technologies, Inc.
: http://help.cleanster.com
: cleanster.com
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Bugs issue

Cleanster frequently down or buggy

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Cleanster, and tap 'Update' if available. This can fi... ⇲

Inaccurate scheduling

Fix: Double-check the time zone settings on your device to ensure they match your location. Go to Settings > General > Date & Time and verify tha... ⇲

Cleanster errors during scheduling

Fix: If you encounter errors, try restarting the app or your device to see if that resolves the issue. OR If the problem persists, consider cl... ⇲
 
Support issue

Inability to contact customer service

Fix: Look for an in-app help or support section. Many apps have a FAQ or help center that can provide answers to common issues without needing di... ⇲

Cleaners refuse to follow basic cleaning protocols

Fix: Before the cleaning, communicate your specific cleaning expectations clearly through the app's messaging feature. This can help set the righ... ⇲

Cleaners arrive late or leave early

Fix: Set clear expectations with your cleaner about the duration of the cleaning service when you book. Use the app's messaging feature to commun... ⇲

Inconsistent quality of cleaning service

Fix: After each cleaning, provide feedback through the app. This helps the service improve and can influence the quality of future cleanings. O... ⇲

Automated responses from customer service

Fix: When reaching out for support, be as specific as possible in your message to help ensure you receive a relevant response. OR If you recei... ⇲

No option to call customer support

Fix: Check the app's help section for alternative support options, such as live chat or email, which may be available instead of phone support.... ⇲

Miscommunication regarding cancellations

Fix: Always confirm your cancellation through the app and take a screenshot of the confirmation for your records. OR If you experience miscomm... ⇲

Cleaners lack necessary supplies

Fix: Before the cleaning, communicate with your cleaner about what supplies they will bring and what you expect them to use. OR If a cleaner a... ⇲
 
Payments issue

Refund process is slow or non-existent

Fix: Keep a detailed record of your refund request, including dates and any communication. This documentation can be useful if you need to escala... ⇲

Multiple charges for canceled cleanings

Fix: Always check the cancellation policy before booking. If you need to cancel, do so through the app and ensure you receive a confirmation of t... ⇲

Failure to pay cleaners on time

Fix: If you notice payment issues, document the dates and amounts involved and report this through the app's feedback system. OR Consider reac... ⇲
 
UI issue

Difficult navigation within the app

Fix: Take some time to familiarize yourself with the app's layout. Explore all menus and features to understand where everything is located. OR... ⇲
 
Features issue

Lack of features advertised

Fix: Review the app's update notes in the App Store to see if the features you are missing have been added in recent updates. OR If certain fe... ⇲

No calendar view for cleanings

Fix: Use your device's calendar app to manually input your cleaning schedule. This can help you keep track of appointments until a calendar featu... ⇲
 
Settings issue

Inability to stop the app from finding new cleaners

Fix: Check the app settings to see if there is an option to disable notifications for new cleaner suggestions or updates. OR If you are not lo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
78.6%

Bad experience
18.8%

Neutral
2.6%

~ from our NLP analysis of 345 combined software ratings.

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 Private Data Cleanster collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location