fix problems on Connector+ [iphone]

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—— Run into issues on Connector+? Get help pending when official support gets back to you!

Connector+
Info:
company: 磊 陈
: http://www.dooya.com
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Network issue

Difficult WiFi pairing process

Fix: 1. Ensure that your iPhone is connected to the correct WiFi network before starting the pairing process. 2. Follow the pairing instructions... ⇲
 
Settings issue

Complicated settings adjustments

Fix: 1. Take time to familiarize yourself with the app interface. Look for tutorial videos or user guides that can help you navigate the settings... ⇲
 
Features issue

No partial opening feature

Fix: 1. Check if there are any firmware updates for your blinds that may add this feature. 2. As a workaround, you can manually adjust the blind... ⇲

No out of house protocol

Fix: 1. Set up geofencing features if available in the app. This allows the app to trigger actions based on your location. 2. Use third-party au... ⇲

Missing widget functionality

Fix: 1. Check if the app has been updated to include widget support. If not, look for alternative apps that offer similar functionality with widg... ⇲
 
Compatibility issue

Connector+ does not recognize multiple devices

Fix: 1. Ensure that all devices are connected to the same WiFi network and are within range. 2. Restart the app and your devices to refresh the... ⇲

Alexa integration issues

Fix: 1. Ensure that both the Connector+ app and Alexa app are updated to the latest versions. 2. Re-link the Connector+ skill in the Alexa app b... ⇲
 
Bugs issue

Occasional need to refresh or restart the app

Fix: 1. Regularly clear the app cache to improve performance. Go to your iPhone settings, find the app, and clear its cache if the option is avai... ⇲
 
Security issue

Unsecured password reset link

Fix: 1. Change your password immediately through the app or website if you suspect any security issues. Use a strong, unique password. 2. Enable... ⇲
 
Support issue

Lack of support options

Fix: 1. Look for user forums or community support groups where you can ask questions and share experiences with other users. 2. Check the app's... ⇲
 
Login issue

Frequent logout issues

Fix: 1. Ensure that your app is updated to the latest version, as updates often fix bugs related to logins. 2. Check your internet connection to... ⇲
 
Crashes issue

Connector+ crashes when setting timers

Fix: 1. Ensure that your device has enough storage space available, as low storage can cause apps to crash. 2. Restart your iPhone to clear any... ⇲
 
Updates issue

Hub connection problems after updates

Fix: 1. After an update, restart both the hub and your iPhone to refresh the connection. 2. Check the app settings to ensure that the hub is sti... ⇲
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 what users are saying
Bad experience
59.5%

Good experience
37.8%

Neutral
2.7%

~ from our NLP analysis of 37 combined software ratings.

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Modern Forms

 Private Data Connector+ collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics