fix problems on CaptionCall [iphone]

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—— Run into issues on CaptionCall? Get help pending when official support gets back to you!

CaptionCall
Info:
company: MachineGenius
: https://sorenson.com/captioncall/captioncall-mobile
: sorenson.com
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Slow issue

Occasional delays in transcription

Fix: Ensure that you have a stable internet connection. Delays in transcription can often be caused by poor connectivity. Try switching between W... ⇲
 
Bugs issue

Caller ID issues with unknown or blocked numbers

Fix: Check your iPhone settings to ensure that Caller ID is enabled. Go to Settings > Phone > Show My Caller ID and make sure it is turned on. Th... ⇲

Occasional inaccuracies in captioning

Fix: Speak clearly and at a moderate pace during calls to improve transcription accuracy. Background noise can also affect captioning, so try to... ⇲

CaptionCall may skip calls

Fix: Check your notification settings to ensure that the app is allowed to send notifications. Go to Settings > Notifications > CaptionCall and m... ⇲

Anonymous calls may misidentify contacts

Fix: Manually add anonymous numbers to your contacts if you receive calls from them frequently. This can help the app recognize them in the futur... ⇲
 
Audio issue

Transcription unavailable for voicemails

Fix: Check if your voicemail settings are configured to transcribe messages. Go to your voicemail settings and look for an option to enable trans... ⇲

No option for simultaneous sound and captioning

Fix: Check the app settings to see if there is an option to enable simultaneous sound and captioning. If not, consider using a different app that... ⇲
 
Network issue

Some calls do not connect or show no response

Fix: Restart your iPhone to refresh the network connection. Sometimes, a simple restart can resolve connectivity issues that prevent calls from c... ⇲

Inconsistent performance with spam calls

Fix: Enable the 'Silence Unknown Callers' feature on your iPhone. Go to Settings > Phone and toggle on 'Silence Unknown Callers' to help filter o... ⇲
 
Settings issue

Difficulty switching languages during calls

Fix: Before making a call, go to the app settings and select your preferred language. Ensure that the language is set correctly to avoid issues d... ⇲
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 what users are saying
Good experience
96.9%

Bad experience
1.7%

Neutral
1.4%

~ from our NLP analysis of 2,300 combined software ratings.

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Lexie

 Private Data CaptionCall collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics