fix problems on HBL [iphone]

—— Run into issues on HBL ? Get help pending when official support gets back to you!

HBL Mobile

Info:

company: HABIB BANK LIMITED

: http://www.hbl.com

Chat with our AI-based HBL Support

🛠️ Common HBL Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot schedule payments for certain services

Fix: Check if the service you are trying to schedule payments for is supported by the app. Some services may not have scheduling options due to t... ⇲

HBL crashes during utility bill payments

Fix: First, ensure that your app is updated to the latest version. Go to the App Store, search for HBL Mobile, and check for updates. If the app... ⇲

Ads issue

Misleading loan promotion prompts

Fix: Review the terms and conditions of the loan promotions carefully. If you find the information misleading, take screenshots of the prompts an... ⇲

UI issue

Difficult navigation with too many clicks

Fix: Familiarize yourself with the app layout by spending some time exploring each section. Create a mental map of where key features are located... ⇲

Old and unpolished interface

Fix: Familiarize yourself with the current layout and features. Sometimes, older interfaces can be navigated more efficiently once you know where... ⇲

Settings issue

Missing option to request new debit card

Fix: Check the app's settings or account management section to see if there is an option to manage your debit card. If you cannot find it, visit... ⇲

Payments issue

Inability to change payment frequency without deleting payee

Fix: To change the payment frequency, first delete the existing payee and then re-add them with the desired frequency. Make sure to note down any... ⇲

Issues with fund transfer options

Fix: Ensure that you have a stable internet connection, as connectivity issues can affect fund transfers. Try switching between Wi-Fi and mobile... ⇲

Cannot pay credit card bills of other banks

Fix: Check if the app has a list of supported banks for credit card payments. If your bank is not listed, you may need to use the bank's own app... ⇲

HBL does not support NFC payments

Fix: If NFC payments are not supported, consider using a different payment method, such as a physical card or another mobile payment app that sup... ⇲

Limited bill payment options

Fix: Check the app for any updates or new features that may have been added. Sometimes, bill payment options can expand with new versions of the... ⇲

Loading issue

HBL does not load after update

Fix: If the app fails to load, try restarting your iPhone. This can help clear any temporary glitches that may have occurred after the update.... ⇲

No Face ID or fingerprint login option

Fix: Check the app settings to see if there is an option to enable biometric login. If it is available, follow the prompts to set it up. OR If... ⇲

Frequent login errors

Fix: Ensure that you are entering the correct login credentials. If you have forgotten your password, use the password recovery option to reset i... ⇲

Security issue

Transaction password and login password are separate

Fix: Make a note of both passwords and store them securely. Consider using a password manager to help you manage multiple passwords effectively.... ⇲

Search issue

Lack of transaction search functionality

Fix: Use the app's filtering options, if available, to narrow down your transaction history by date or type. This can help you locate specific tr... ⇲

Support issue

Inconsistent customer service response

Fix: Keep a record of your interactions with customer service, including dates and times. This can help you follow up more effectively if you do... ⇲

Bugs issue

Duplicate transactions not resolved

Fix: Keep a record of any duplicate transactions and report them through the app's support feature. This can help the bank address the issue more... ⇲

HBL fails to recognize own accounts for transfers

Fix: Ensure that your accounts are properly linked within the app. Go to the account settings and check if all your accounts are listed correctly... ⇲

Updates issue

Inability to update mailing address without debit card

Fix: If you cannot update your mailing address through the app, try using the bank's website to see if there is an option available there. OR... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

84.3%

Bad experience

11.4%

Neutral

4.3%

~ from our NLP analysis of 1,567 combined software ratings.

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Private Data HBL collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics