fix problems on Zomato [iphone]

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—— Run into issues on Zomato? Get help pending when official support gets back to you!

Zomato: Food Delivery & Dining
Info:
company: Zomato Media Pvt. Ltd.
: http://www.zomato.com/contact
: www.zomato.com
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Loading issue

Delayed deliveries

Fix: Track your order through the app to see real-time updates. If the delivery is significantly delayed, use the app to contact customer service... ⇲

Unreliable delivery times

Fix: When placing an order, take note of the estimated delivery time and plan accordingly. If the delivery is late, use the app to check for upda... ⇲
 
Tracking issue

Inability to track orders

Fix: Ensure that you have the latest version of the app installed, as updates often fix bugs related to order tracking. Check your internet conne... ⇲
 
Payments issue

Refunds not processed in a timely manner

Fix: After requesting a refund, keep a record of your request and any confirmation emails. Follow up through the app's customer service chat if y... ⇲

Coupons and discounts not honored

Fix: Before placing your order, ensure that the coupon code is still valid and applicable to the items in your cart. Read the terms and condition... ⇲
 
Bugs issue

Missing items in orders

Fix: When you notice missing items, report it through the app immediately. Provide details about what was missing and any relevant order informat... ⇲

Orders canceled without explanation

Fix: Check your email for any notifications regarding the cancellation. Sometimes, cancellations are due to payment issues or restaurant availabi... ⇲

Inaccurate delivery address verification

Fix: Before placing an order, double-check the delivery address you have saved in the app. Make sure it is complete and accurate, including any a... ⇲
 
UI issue

Zomato interface is not user-friendly

Fix: Familiarize yourself with the app by exploring its features. Take time to navigate through different sections to understand where everything... ⇲

Confusing app navigation

Fix: Take a few minutes to explore the app's layout and familiarize yourself with where different features are located. This can help reduce conf... ⇲
 
Availability issue

Inconsistent restaurant availability

Fix: Check the app regularly for updates on restaurant availability, as it can change frequently. If a restaurant is unavailable, try searching f... ⇲
 
Support issue

Lack of support for order issues

Fix: Utilize the FAQ section in the app for common issues. This can provide immediate answers without needing to contact support. OR If you en... ⇲

Automated responses from customer service

Fix: When contacting customer service, try to ask specific questions that require detailed answers rather than general inquiries. This may prompt... ⇲

Inability to contact restaurants directly

Fix: Check if the restaurant has a phone number listed in the app. If so, call them directly for any inquiries regarding your order. OR Use th... ⇲

Poor handling of complaints

Fix: When submitting a complaint, be as detailed as possible about the issue, including order numbers and specific problems. This can help custom... ⇲
 
Slow issue

Slow app performance

Fix: Clear the app cache by going to your iPhone settings, selecting the app, and choosing to clear cache or data. This can help improve performa... ⇲
 
Search issue

Limited search functionality

Fix: Use specific keywords when searching for restaurants or dishes to improve search results. For example, instead of searching for 'pizza', try... ⇲
 
Glitches issue

Frequent app glitches

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs and glitches. Check the App Store for any available updates... ⇲
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 what users are saying
Good experience
93.1%

Bad experience
4.2%

Neutral
2.7%

~ from our NLP analysis of 110,769 combined software ratings.

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 Private Data Zomato collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics