fix problems on CuriosityStream [iphone]

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—— Run into issues on CuriosityStream? Get help pending when official support gets back to you!

CuriosityStream
Info:
company: CuriosityStream, LLC
: https://help.curiositystream.com
: curiositystream.com
Chat with our AI-based CuriosityStream Support
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Search issue

Search function is ineffective

Fix: 1. Make sure you are using specific keywords related to the content you are searching for. 2. Try using different variations of the title or... ⇲
 
Bugs issue

CuriosityStream does not track watched content

Fix: 1. Ensure you are logged into your account. Sometimes, being logged out can prevent the app from tracking your watched content. 2. Check you... ⇲

Frequent bugs and glitches

Fix: 1. Regularly check for app updates in the App Store and install them to ensure you have the latest bug fixes. 2. Clear the app's cache by of... ⇲
 
Glitches issue

Glitchy interface

Fix: 1. Restart the app to see if that resolves the glitches. 2. Check for updates in the App Store and install any available updates that may fi... ⇲
 
Video issue

Streaming quality drops randomly

Fix: 1. Check your internet connection speed using a speed test app. If the speed is low, try resetting your router or switching to a different n... ⇲

Video does not enter widescreen automatically

Fix: 1. Check the app settings to see if there is an option to enable widescreen mode. 2. If not, manually adjust the screen size by tapping the... ⇲

Playback restarts when exiting full screen

Fix: 1. Try pausing the video before exiting full screen to see if that prevents the restart. 2. Check for updates in the App Store and install a... ⇲

Chromecast issues with pausing

Fix: 1. Ensure both your iPhone and Chromecast are connected to the same Wi-Fi network. 2. Restart both your iPhone and Chromecast to refresh the... ⇲

Inconsistent video quality

Fix: 1. Check your internet connection speed and stability. If it's fluctuating, try resetting your router or switching to a wired connection if... ⇲
 
Crashes issue

CuriosityStream crashes when browsing

Fix: 1. Close the app and reopen it to see if the crash was a one-time issue. 2. Check for updates in the App Store and install any available upd... ⇲
 
Compatibility issue

No Roku or Xbox app available

Fix: 1. Use screen mirroring from your iPhone to your Roku or Xbox. On your iPhone, swipe down from the upper right corner to access Control Cent... ⇲
 
Settings issue

Inability to disable autoplay

Fix: 1. Check the app settings to see if there is an option to disable autoplay. If not, consider manually pausing the next episode before it sta... ⇲
 
Ads issue

Unskippable ads before episodes

Fix: 1. Consider subscribing to a premium plan if available, which may offer an ad-free experience. 2. If you are already on a premium plan, chec... ⇲
 
Content issue

Limited non-European history content

Fix: 1. Explore other categories or genres within the app to find content that may interest you. 2. Use the search function with specific keyword... ⇲

Lack of unique or award-winning documentaries

Fix: 1. Explore other streaming platforms that specialize in unique or award-winning documentaries to supplement your viewing experience. 2. Use... ⇲
 
Support issue

Customer support response is slow

Fix: 1. Check the app's FAQ or help section for common issues and solutions that may resolve your problem without needing to contact support. O... ⇲
 
Storage issue

High memory usage for saved videos

Fix: 1. Regularly delete saved videos that you no longer watch to free up space. 2. Check the app settings for any options to reduce the quality... ⇲
 
UI issue

CuriosityStream layout feels hollow or fragile

Fix: 1. Provide feedback through the app's feedback option to express your thoughts on the layout. 2. Explore the app thoroughly to familiarize y... ⇲
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 what users are saying
Good experience
91.2%

Bad experience
5.8%

Neutral
3.0%

~ from our NLP analysis of 6,259 combined software ratings.

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 Private Data CuriosityStream collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Standard: $4.99 All-access to Curiosity Stream in 4K
  2. Standard: $39.99 All-access to Curiosity Stream in 4K
  3. Basic: $4.99 Standard Definition Streaming
  4. Smart Bundle: $9.99 Access to 7 Streaming Services
  5. Smart Bundle: $69.99 Access to 7 Streaming Services
  6. Basic: $39.99 Standard Definition Streaming