fix problems on Air Canada + Aeroplan [iphone]

—— Run into issues on Air Canada + Aeroplan? Get help pending when official support gets back to you!

Air Canada + Aeroplan

Info:

company: Air Canada

: https://www.aircanada.com/ca/en/aco/home/fly/customer-support.html

: www.aircanada.com

Chat with our AI-based Air Canada + Aeroplan Support

🛠️ Common Air Canada + Aeroplan Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Air Canada + Aeroplan frequently logs users out

Fix: Check your app settings to ensure that the 'Stay logged in' option is enabled, if available. If not, try uninstalling and reinstalling the a... ⇲

Flight status notifications are inconsistent

Fix: Go to the app settings and check if notifications are enabled for flight status updates. If they are, try toggling them off and then back on... ⇲

Slow issue

Air Canada + Aeroplan is slow and unresponsive

Fix: Clear the app cache by going to Settings > General > iPhone Storage, find the Air Canada app, and select 'Offload App'. This will free up sp... ⇲

UI issue

Boarding pass does not stay visible

Fix: Try saving the boarding pass as a PDF or screenshot it for easy access. This way, you can have it readily available even if the app fails to... ⇲

Air Canada + Aeroplan opens web pages instead of providing native functionality

Fix: Check if there are any settings in the app that allow you to toggle between web and native views. If not, consider bookmarking the web pages... ⇲

Multiple taps required to access basic information

Fix: Familiarize yourself with the app's layout and navigation. Sometimes, using the search function can help you find information more quickly t... ⇲

Updates issue

Flight schedule changes not updated in app

Fix: Manually refresh the app by pulling down on the flight schedule page to see if it updates. If that doesn't work, try logging out and back in... ⇲

Registration issue

Difficulties with account creation and login

Fix: Ensure that you are using a valid email address and that your password meets the app's requirements (e.g., length, special characters). If y... ⇲

Support issue

Lost baggage reporting is inadequate

Fix: Use the app to report lost baggage, but also take a screenshot of your baggage claim ticket and keep it handy. This can help you provide nec... ⇲

Customer service response is slow

Fix: Utilize the app's FAQ section for common issues, which may provide quicker solutions without needing to contact customer service. OR Try... ⇲

Account issue

Inability to save profile information

Fix: Ensure that you are connected to a stable internet connection when trying to save your profile information. If the app is slow, it may not s... ⇲

Crashes issue

Frequent crashes during check-in

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. Go to the App Store and check for updates. OR... ⇲

Aeroplan login issues

Fix: Double-check your login credentials for accuracy. If you have recently changed your password, ensure you are using the updated one. Use the... ⇲

Notifications issue

Notifications for deleted flights sent to shared calendars

Fix: Check your calendar settings to see if the Air Canada app is linked to your shared calendar. If so, you may need to unlink it or adjust the... ⇲

Compatibility issue

Limited functionality compared to competitor apps

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, features may be hidden in menus or settings. OR... ⇲

Inconsistent user experience across devices

Fix: Ensure that you are using the latest version of the app on all devices. Updates can help standardize the user experience across platforms.... ⇲

Payments issue

Errors during ticket purchase process

Fix: Ensure that your payment information is correctly entered and that your card is valid. Check for any restrictions on your card that may prev... ⇲

Lack of clarity in seat upgrade pricing

Fix: Check the app's help or FAQ section for detailed explanations of seat upgrade pricing. This may provide clarity on how prices are determined... ⇲

Security issue

Air Canada + Aeroplan does not support advanced multi-factor authentication

Fix: Check if there are any security settings in the app that can be adjusted to enhance security without multi-factor authentication. Use strong... ⇲

Ads issue

Persistent pop-ups in Aeroplan tab

Fix: Look for an option in the app settings to disable pop-ups or notifications related to Aeroplan. This may help reduce interruptions. OR If... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.3%

Bad experience

2.7%

Neutral

2.0%

~ from our NLP analysis of 15,448 combined software ratings.

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Private Data Air Canada + Aeroplan collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics