fix problems on MO [iphone]

—— Run into issues on MO? Get help pending when official support gets back to you!

mObywatel

Info:

company: Ministerstwo Cyfryzacji

: https://mc.bip.gov.pl/publiczna-aplikacja-mobilna/informacje-o-publicznej-aplikacji-mobilnej.html

: www.gov.pl

Chat with our AI-based mO Support

🛠️ Common mO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

mO crashes on startup

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps... ⇲

Biometric login data not carried over

Fix: 1. Check settings: Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that mObywatel is enabled for biometric login. If... ⇲

UI issue

Unable to copy and paste password

Fix: 1. Use the built-in password manager: If you have saved your password in iCloud Keychain, go to Settings > Passwords, find mObywatel, and co... ⇲

User experience is complicated

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. Take notes on where spe... ⇲

Ambiguous language in instructions

Fix: 1. Use translation tools: If the instructions are unclear, use a translation app to help clarify the language. Google Translate can be usefu... ⇲

Freezing issue

Hangs when adding documents

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find mObywatel, and select 'Offload App'. This will clear temporary files wit... ⇲

Support issue

No English support

Fix: 1. Change device language: Go to Settings > General > Language & Region, and set your iPhone language to English. This may help if the app h... ⇲

Authentication process locks users out

Fix: 1. Wait and retry: If you are locked out, wait for a few minutes before trying to log in again. Sometimes, the system may temporarily lock y... ⇲

Requires original SIM card for login

Fix: 1. Use the original SIM card: If possible, use the original SIM card that was registered with the app to log in. 2. Check for alternative lo... ⇲

Long wait times for SMS verification

Fix: 1. Check network connection: Ensure you have a strong cellular signal or Wi-Fi connection, as this can affect SMS delivery times. 2. Retry a... ⇲

Network issue

Server error when adding documents

Fix: 1. Check server status: Sometimes, the issue may be on the server side. Check online forums or social media for any announcements regarding... ⇲

Notifications issue

Push notifications not functioning

Fix: 1. Check notification settings: Go to Settings > Notifications > mObywatel and ensure that 'Allow Notifications' is turned on. Also, check i... ⇲

Updates issue

Cannot view selected documents after update

Fix: 1. Restart the app: Force close mObywatel and reopen it to see if the documents appear after a refresh. 2. Check for updates: Go to the App... ⇲

Limited features in the latest version

Fix: 1. Explore the app: Familiarize yourself with the current features available in the latest version to maximize its use. 2. Check for updates... ⇲

Bugs issue

Issues with vehicle module

Fix: 1. Check for updates: Ensure that you have the latest version of the app installed, as updates often fix bugs related to specific modules. 2... ⇲

Account issue

Password reset process resets all data

Fix: 1. Backup your data: Before resetting your password, ensure that you have backed up any important data within the app, if possible. 2. Use a... ⇲

No option to detach account from SIM card

Fix: 1. Check app settings: Look through the app settings to see if there is an option to manage your account or SIM card settings. 2. Use a diff... ⇲

Privacy issue

Difficult to remember complex passwords

Fix: 1. Use a password manager: Consider using a password manager app to store and generate complex passwords securely. 2. Create a memorable pas... ⇲

Compatibility issue

No integration with Polish ID certificate

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as new features may be added in updates. 2. Use alternative method... ⇲

Inaccessible for users with older devices

Fix: 1. Check compatibility: Ensure that your device meets the minimum requirements for the app. This information can usually be found on the App... ⇲