fix problems on My Consumption [iphone]

—— Run into issues on My Consumption? Get help pending when official support gets back to you!

My Consumption

Info:

company: Circana, Inc.

: https://www.circana.com/contact-us/

Chat with our AI-based My Consumption Support

🛠️ Common My Consumption Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

My Consumption does not save user information

Fix: Check if the app has permission to store data on your device. Go to Settings > Privacy > Storage and ensure that My Consumption has access.... ⇲

My Consumption freezes during usage

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping My Consumption off the scre... ⇲

Error messages when logging in

Fix: Double-check your login credentials for any typos. If you are using autofill, try entering the information manually to avoid errors. OR R... ⇲

Network issue

Connection errors frequently occur

Fix: Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue is related to your network. If using Wi-Fi, try r... ⇲

Screen issue

My Consumption displays white screen

Fix: Force close the app and restart it. If the white screen persists, try uninstalling and reinstalling the app from the App Store. OR Check... ⇲

Account issue

Inability to access previous entries

Fix: Check if the app has a filter or sorting option that may be hiding previous entries. Look for any settings within the app that allow you to... ⇲

No option to reset password

Fix: Check the app's settings or help section for a password reset option. If unavailable, try using the 'Forgot Password' link on the login scre... ⇲

My Consumption fails to show which account is logged in

Fix: Check the app's settings or profile section to see if it displays the logged-in account information. If not, consider logging out and back i... ⇲

My Consumption does not save login information

Fix: Check if the app has a 'Remember Me' or 'Save Login' option on the login screen and ensure it is selected before logging in. OR If the ap... ⇲

UI issue

Cannot delete submitted entries

Fix: Look for an edit or delete option within the app. This may be located in the settings or on the entry itself when you tap on it. OR If no... ⇲

Updates issue

My Consumption does not function after updates

Fix: Restart your iPhone after an update to ensure all changes take effect. This can resolve many post-update issues. OR If the app continues... ⇲

Loading issue

Loading page never completes

Fix: Check your internet connection and switch between Wi-Fi and cellular data. A weak connection can cause loading issues. OR Clear the app's... ⇲

Performance issue

Inconsistent performance

Fix: Close other apps running in the background to free up resources. Double-click the home button and swipe up on apps to close them. OR Ensu... ⇲

Backup issue

No backup tracking option

Fix: Manually track your entries by exporting data to a spreadsheet or note-taking app. This can serve as a backup until the app provides a featu... ⇲

Settings issue