fix problems on Kansas Gas Service [iphone]

​

—— Run into issues on Kansas Gas Service? Get help pending when official support gets back to you!

Kansas Gas Service
Info:
company: ONE Gas, Inc.
: https://www.kansasgasservice.com
: www.kansasgasservice.com
Chat with our AI-based Kansas Gas Service Support
   Hello! How can I assist you?  

characters left:
 
Crashes issue

Kansas Gas Service crashes during login

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Kansas Gas Service, and check for updates. If an upda... ⇲
 
Updates issue

No data displayed after update

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲

Unusable after update

Fix: If the app becomes unusable after an update, try uninstalling and reinstalling it. This can often resolve issues caused by corrupted files d... ⇲
 
Payments issue

Cookies error when paying bill

Fix: Go to your iPhone's Settings > Safari (or the browser you are using) and clear the cookies and data. This can resolve issues related to cook... ⇲

Payment methods cannot be added

Fix: Ensure that you are connected to a stable internet connection. Sometimes, connectivity issues can prevent payment methods from being added.... ⇲

Payment process incomplete

Fix: Ensure that all required fields are filled out correctly during the payment process. Double-check for any error messages that may indicate w... ⇲
 
Loading issue

Captcha not loading

Fix: Ensure that your internet connection is stable. A poor connection can prevent Captcha from loading. Try switching to a different network or... ⇲

Kansas Gas Service does not load

Fix: Check your internet connection. Ensure that you have a stable connection, and try switching between Wi-Fi and cellular data. If the app stil... ⇲
 
Freezing issue

Kansas Gas Service freezes

Fix: Force close the app and restart it. If the app continues to freeze, check for any available updates in the App Store and install them. OR... ⇲
 
Compatibility issue

Requires iOS version upgrade

Fix: Check your current iOS version by going to Settings > General > About. If your version is outdated, consider updating your iPhone by going t... ⇲
 
Account issue

Old account displayed

Fix: Log out of the app and log back in. This can refresh your account information and may resolve the issue of displaying an old account. OR... ⇲
 
Settings issue

No way to change service address

Fix: Check if there is an option in the app settings or account settings to update your service address. If not, consider using the website versi... ⇲
 
Security issue

No Touch ID integration

Fix: Check if Touch ID is enabled on your device by going to Settings > Touch ID & Passcode. Ensure that the app has permission to use Touch ID.... ⇲
 
UI issue

Kansas Gas Service functions like a web browser

Fix: If the app is not functioning as expected, try clearing the app's cache or data. This can help reset any settings that may be causing it to... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
75.5%

Good experience
18.9%

Neutral
5.7%

~ from our NLP analysis of 53 combined software ratings.

 Switch to these Alternatives:
Evergy Electric
City of Wichita
MyEnergy Mobile
My Shelter App
Merit Member
Cox App
GFiber: The Google Fiber App
Merit
My Civic Utilities
myNTW

 Private Data Kansas Gas Service collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics