—— Run into issues on Vlogr? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure you are logged into the same Apple ID on the new device that you used to purchase the subscription. Go to Settings > [Your Name] > Su... ⇲
Fix: Check if you are in the correct editing mode. Tap on the subtitle, text, or sticker you want to edit, and look for an edit option or a setti... ⇲
Fix: Ensure that the app has permission to access your camera roll. Go to Settings > Privacy > Photos and check if Vlogr is allowed access. If no... ⇲
Fix: Check if the app has permission to access your camera. Go to Settings > Privacy > Camera and ensure Vlogr is enabled. If it is, try restarti... ⇲
Fix: Download the video from iCloud to your device first. Open the Files app, locate your video, and tap the share icon to save it to your device... ⇲
Fix: Check the project settings to ensure that the video length is set correctly. Sometimes, the app may default to a shorter length. Adjust the... ⇲
Fix: Check your device's storage space. If it's low, free up some space by deleting unused apps or files. Then, try saving the edited video again... ⇲
Fix: Ensure that the videos are properly imported into the app. Go to the import section and check if the videos are listed. If not, try re-impor... ⇲
Fix: Free up storage space on your device. Go to Settings > General > iPhone Storage and check if you have enough space. If not, delete unnecessa... ⇲
Fix: Ensure your device is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates. This... ⇲
Fix: Update the app to the latest version available in the App Store. Developers often release updates to fix bugs and improve stability. OR I... ⇲
Fix: Ensure that the music you want to add is downloaded to your device. Open the Music app, find the song, and download it if necessary. Then, t... ⇲
Fix: Check if there is an 'Undo' option in the app. This is often represented by a back arrow or an undo icon. If available, use it to revert cha... ⇲
Fix: Tap on the text box you want to delete and look for a delete or remove option. If it’s not visible, try selecting the text and pressing the... ⇲
Fix: Check for any available updates for the app and install them. Updates often fix bugs that can cause errors. OR If errors persist, try cle... ⇲