fix problems on Bitfinex [iphone]

​

—— Run into issues on Bitfinex? Get help pending when official support gets back to you!

Bitfinex: Trade Digital Assets
Info:
company: Bitfinex
: https://support.bitfinex.com/hc/en-us
: www.bitfinex.com
Chat with our AI-based Bitfinex Support
   Hello! How can I assist you?  

characters left:
 
Customization issue

No option to enter trade amounts in fiat

Fix: Check if there is an update available for the app. Sometimes, features are added in newer versions. Go to the App Store, search for Bitfinex... ⇲

No candlestick graphics or indicators

Fix: Look for any settings within the app that allow you to customize your chart view. This may be found under 'Charts' or 'Settings' in the app.... ⇲
 
Network issue

Bitfinex stuck on 'connecting' after deleting API key

Fix: Force close the app by swiping up from the bottom of the screen and swiping the Bitfinex app off the screen. Then, reopen the app to see if... ⇲

API integration issues

Fix: Double-check your API key settings and permissions within the app. Ensure that the API key is correctly configured and has the necessary per... ⇲
 
Messages issue

Error messages in the app

Fix: Take note of the specific error messages you are encountering. Often, these can be resolved by checking your internet connection or ensuring... ⇲
 
Security issue

Complicated 2FA system

Fix: Review the 2FA setup instructions provided in the app or on the Bitfinex website. Make sure you are using a compatible authenticator app and... ⇲
 
Updates issue

Limited tickers in new version

Fix: Check if there is an option to add or customize tickers in the app settings. Sometimes, apps allow users to select which tickers to display.... ⇲
 
Payments issue

Withdrawal process stuck and requires email approval

Fix: Check your email for any messages from Bitfinex regarding the withdrawal. Sometimes, they may require additional verification or confirmatio... ⇲

Withdrawal blocking issues

Fix: Ensure that all your account verification steps are completed. Sometimes, withdrawals can be blocked due to incomplete verification processe... ⇲
 
Support issue

No support for account setup

Fix: Refer to the Bitfinex help center or FAQ section on their website for detailed instructions on account setup. They often provide step-by-ste... ⇲
 
Login issue

Frequent logouts with rate limit errors

Fix: Ensure that you are not making too many requests in a short period. Try to space out your actions within the app to avoid hitting rate limit... ⇲
 
Registration issue

No sign-up option in the app

Fix: If the app does not provide a sign-up option, try visiting the Bitfinex website through a mobile browser to create an account. OR Check i... ⇲

Country listing not available for registration

Fix: Check the list of supported countries on the Bitfinex website to ensure your country is eligible for registration. If not, you may need to c... ⇲
 
Compatibility issue

Inaccessible for users in the US

Fix: If you are in the US and the app is not accessible, consider using a VPN to change your location temporarily. However, be aware of the legal... ⇲

Incompatibility with iOS 13

Fix: Check for any available updates for your iPhone's operating system. Go to 'Settings' > 'General' > 'Software Update' and install any updates... ⇲

Misleading availability in the US

Fix: Check the app's description in the App Store for any disclaimers regarding availability in your region. This can provide clarity on whether... ⇲
 
Bugs issue

Broken links

Fix: If you encounter broken links within the app, try refreshing the app or clearing the cache as mentioned earlier. This can sometimes resolve... ⇲
 
Settings issue

Chart edits not being saved

Fix: Ensure that you are following the correct procedure for saving chart edits. Look for a 'Save' button or option after making changes to your... ⇲
 
Freezing issue

Bitfinex freezes on login screen

Fix: Force close the app and restart it. If the app continues to freeze, try restarting your iPhone to clear any temporary issues. OR If the p... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
76.6%

Bad experience
19.6%

Neutral
3.8%

~ from our NLP analysis of 158 combined software ratings.

 Switch to these Alternatives:
Bitstamp: Buy and Sell Crypto
MEXC: Buy Bitcoin BTC & Crypto
HTX:Buy BTC, Crypto Exchange
Kraken Pro: Buy & Trade Crypto
Uniswap: Crypto & NFT Wallet
CoinEx: Buy Bitcoin & Crypto
Gate.io: Trade BTC & ETH
CoinGlass - Bitcoin & Crypto
BitMart: Trade BTC, ETH, SHIB
Bitget- Trade bitcoin & crypto

 Private Data Bitfinex collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics