fix problems on Katy ISD [iphone]

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—— Run into issues on Katy ISD? Get help pending when official support gets back to you!

Katy ISD
Info:
company: Katy ISD
: https://cesupport.finalsite.com/hc/en-us/categories/13156081084301-Mass-Notifications
: www.finalsite.com
Chat with our AI-based Katy ISD Support
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Updates issue

Grades don't update quickly

Fix: Check if there are any settings within the app that allow you to refresh or sync grades manually. Look for a refresh icon or pull-to-refresh... ⇲
 
Login issue

Katy ISD logs users out frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Katy ISD, and check for updates. An update may fix bu... ⇲

Requires constant re-login

Fix: Ensure that you are using the 'Remember Me' option when logging in, if available. This can help maintain your session. OR If the app stil... ⇲
 
Settings issue

Settings disappear

Fix: Try restarting the app. Close the app completely by swiping it away in the app switcher, then reopen it to see if the settings reappear. O... ⇲
 
Customization issue

Limited school calendar options

Fix: Check if there are any filters or settings within the calendar section of the app that may limit the view. Look for options to display all e... ⇲
 
Search issue

Bus route finder doesn't work

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services > Katy ISD and set it to 'While Using th... ⇲
 
Support issue

No password help available

Fix: Check if there is a 'Forgot Password' option on the login screen. If available, use it to reset your password via email or SMS. OR If the... ⇲
 
Freezing issue

Katy ISD freezes and crashes

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, the... ⇲
 
UI issue

MyPayments+ icon redirects to App Store

Fix: Ensure that you have the MyPayments+ app installed. If not, download it from the App Store and try accessing it again through the Katy ISD a... ⇲

MealPay integration redirects to website

Fix: Check if there is a specific setting within the app that allows you to enable in-app payments. Look for options in the settings menu related... ⇲
 
Notifications issue

Inconsistent notifications

Fix: Check your notification settings for the app. Go to Settings > Notifications > Katy ISD and ensure that notifications are enabled and set to... ⇲
 
Account issue

User information changes unexpectedly

Fix: Check if there is an option to lock or secure your account settings within the app. This may prevent unauthorized changes to your informatio... ⇲
 
Bugs issue

Katy ISD only works 50% of the time

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular connection, as poor connectivity can affect app performance. OR... ⇲
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 what users are saying
Bad experience
52.2%

Good experience
40.0%

Neutral
7.8%

~ from our NLP analysis of 90 combined software ratings.

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What Is Grace

 Private Data Katy ISD collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • User Content
    • Diagnostics