fix problems on FOX 13 [iphone]

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—— Run into issues on FOX 13? Get help pending when official support gets back to you!

FOX 13: Seattle News & Alerts
Info:
company: Fox Television Stations, Inc.
: https://q13fox.com/about-us/
: q13fox.com
Chat with our AI-based FOX 13 Support
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UI issue

Navigation is confusing

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app. Take note of where different sections are located, such as local... ⇲

No quick access to home screen

Fix: 1. Use the home button or swipe gestures: If your iPhone has a home button, pressing it will take you to the home screen. If it uses gesture... ⇲

Inability to scroll for more news

Fix: 1. Refresh the feed: Pull down on the news feed to refresh the content. This can sometimes load more stories that were not initially display... ⇲
 
Content issue

Old stories included

Fix: 1. Refresh the app: Pull down on the main news feed to refresh the content. This can help load the latest stories and remove older ones from... ⇲

Limited stories per category

Fix: 1. Explore related categories: If a category has limited stories, check related categories for more content that may interest you. 2. Enable... ⇲
 
Video issue

Live video stops if phone is touched

Fix: 1. Lock the screen: Before starting the live video, press the side button to lock your screen. This will prevent the video from stopping whe... ⇲

No picture-in-picture support

Fix: 1. Use the app in split view: If you have an iPad, you can use the split view feature to run the FOX 13 app alongside another app, allowing... ⇲
 
Audio issue

No background playing

Fix: 1. Use the app in the foreground: Keep the app open while you perform other tasks on your phone. This is a temporary workaround until backgr... ⇲
 
Ads issue

Large advertisements between stories

Fix: 1. Upgrade to premium: If the app offers a premium version without ads, consider upgrading to enjoy an ad-free experience. 2. Close ads quic... ⇲

Unskippable commercials

Fix: 1. Mute the ads: If the ads are unskippable, consider muting your device during the ad to make it less intrusive. 2. Plan your viewing: If y... ⇲

Repetitive commercials

Fix: 1. Mute the ads: Similar to unskippable commercials, mute your device during the ads to make them less bothersome. 2. Take breaks: If you no... ⇲

Redirects to unwanted articles

Fix: 1. Avoid clicking on suggested articles: Be cautious when clicking on suggested articles that may lead you to unwanted content. Stick to the... ⇲
 
Search issue

No search function

Fix: 1. Use the menu: Check the app's menu for any sections labeled 'Search' or 'Find'. Sometimes, search functions are not immediately visible.... ⇲
 
Permissions issue

Tracking permission required

Fix: 1. Review permissions: Go to Settings > Privacy > Tracking on your iPhone. You can manage which apps have permission to track your activity.... ⇲
 
Freezing issue

FOX 13 freezes and shuts down

Fix: 1. Restart your iPhone: This can clear temporary glitches that may cause the app to freeze. Press and hold the power button, slide to power... ⇲
 
Updates issue

Inconsistent updates in sections

Fix: 1. Refresh the app: Pull down on the main news feed to refresh the content. This can help load the latest updates in all sections. 2. Check... ⇲
 
Loading issue

FOX 13 takes too long to load

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if loa... ⇲
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 what users are saying
Bad experience
57.7%

Good experience
39.2%

Neutral
3.1%

~ from our NLP analysis of 130 combined software ratings.

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 Private Data FOX 13 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data