fix problems on MyTIM [iphone]

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—— Run into issues on MyTIM? Get help pending when official support gets back to you!

MyTIM
Info:
company: Telecom Italia S.p.A.
: http://www.tim.it
: www.tim.it
Chat with our AI-based MyTIM Support
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Freezing issue

MyTIM frequently freezes

Fix: Clear the app's cache. Go to Settings > General > iPhone Storage > MyTIM and select 'Offload App'. This will free up storage and may resolve... ⇲

MyTIM hangs after login

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the MyTIM app off the scree... ⇲
 
Payments issue

Difficult to recharge credits

Fix: Try using the app during off-peak hours when server load may be lower, which can help with the recharging process. OR Visit the MyTIM web... ⇲

Frequent unexpected charges

Fix: Review your account activity regularly to track charges and identify any unexpected fees. This can help you dispute them if necessary. OR... ⇲

Limited functionality for WiFi payments

Fix: Check if there are any updates available for the app that may improve its functionality with WiFi payments. Go to the App Store and see if a... ⇲

Inability to dispute charges

Fix: Document all charges and any relevant communication with customer service. This documentation can be useful if you need to escalate the issu... ⇲
 
UI issue

Confusing interface for non-Italian speakers

Fix: Familiarize yourself with common Italian terms used in the app. Create a small glossary of terms that you encounter frequently to help navig... ⇲
 
Network issue

Inconsistent service availability

Fix: Check the MyTIM service status page or social media channels for updates on outages or maintenance schedules that may affect service availab... ⇲

Service interruptions without explanation

Fix: Monitor the MyTIM social media accounts for real-time updates on service interruptions or maintenance schedules. OR Keep a record of when... ⇲
 
Messages issue

Unclear charges for SMS

Fix: Review your account settings in the app to see if there is a breakdown of charges. This may provide clarity on SMS costs. OR Keep a log o... ⇲
 
Settings issue

No option to change language

Fix: As a workaround, use a translation app to help you understand the app's content. You can take screenshots and translate them using Google Tr... ⇲
 
Support issue

Poor customer service response

Fix: Utilize the app's FAQ section or help center, which may provide answers to common issues without needing to contact customer service. OR... ⇲

Difficulty in accessing support

Fix: Check the app for a dedicated support section or help center that may provide answers to common issues without needing direct contact. OR... ⇲
 
Updates issue

Technical issues with app updates

Fix: Ensure you have enough storage space on your device for the update. Go to Settings > General > iPhone Storage and manage your storage if nec... ⇲
 
Account issue

Lack of transparency in service contracts

Fix: Request a detailed breakdown of your service contract through the app or website, which may provide more clarity on terms and conditions.... ⇲

Complex plans and pricing

Fix: Create a simple chart or table comparing the different plans and their features to help you understand your options better. OR Use online... ⇲

Inability to manage account effectively

Fix: Explore all sections of the app thoroughly to familiarize yourself with its features, as some management options may be less obvious. OR... ⇲
 
Loading issue

MyTIM does not load properly

Fix: Check your internet connection and try switching between Wi-Fi and cellular data to see if the app loads better on a different network. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
82.7%

Bad experience
12.3%

Neutral
4.9%

~ from our NLP analysis of 4,287 combined software ratings.

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 Private Data MyTIM collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics