fix problems on Skyla [iphone]

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—— Run into issues on Skyla ? Get help pending when official support gets back to you!

Skyla Mobile
Info:
company: Skyla Federal Credit Union
: https://www.skylacu.com/about-skyla/contact-us/
: www.skylacu.com
Chat with our AI-based Skyla Support
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Login issue

password login issues

Fix: Reset your password: Use the 'Forgot Password' option on the login page to reset your password. Follow the instructions sent to your registe... ⇲

login page timeout

Fix: Check your internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue per... ⇲

biometric login failures

Fix: Re-enable biometric login: Go to the app settings and toggle the biometric login option off and then back on to reset it. OR Check device... ⇲
 
Registration issue

account creation loop

Fix: Clear app data: Go to iPhone Settings > General > iPhone Storage > Skyla Mobile. Tap 'Delete App' to remove it, then reinstall from the App... ⇲
 
Crashes issue

Skyla shuts down

Fix: Update the app: Check for updates in the App Store and install any available updates to fix bugs that may cause the app to crash. OR Rest... ⇲
 
Payments issue

payment screen calendar issue

Fix: Restart the app: Close the app completely and reopen it to see if the calendar issue resolves itself. OR Check for app updates: Ensure yo... ⇲
 
UI issue

poor user interface

Fix: Provide feedback within the app: Use any available feedback option to suggest improvements, as user feedback can lead to future updates. O... ⇲

calendar pop up issue

Fix: Restart the app: Close and reopen the app to see if the calendar pop-up issue resolves itself. OR Check for app updates: Ensure you have... ⇲
 
Search issue

limited search radius for locations

Fix: Adjust location settings: Go to iPhone Settings > Privacy > Location Services and ensure that Skyla Mobile has permission to access your loc... ⇲
 
Account issue

frequent password resets

Fix: Use a password manager: Consider using a password manager to securely store and manage your passwords, reducing the need for frequent resets... ⇲

inability to add external accounts

Fix: Verify account linking process: Ensure you are following the correct steps to add external accounts as outlined in the app's help section.... ⇲
 
Features issue

missing mobile deposit feature

Fix: Check for app updates: Ensure you have the latest version of the app, as the mobile deposit feature may have been added in a recent update.... ⇲

unable to deposit checks

Fix: Ensure proper check alignment: When taking a photo of the check, make sure it is well-lit and aligned within the frame for better recognitio... ⇲

non-functional card lock feature

Fix: Restart the app: Close the app completely and reopen it to see if the card lock feature starts working again. OR Check for app updates: E... ⇲

lack of calculator feature

Fix: Use a separate calculator app: Download a calculator app from the App Store to use alongside Skyla Mobile for any calculations needed. OR... ⇲
 
Screen issue

blank screen after update

Fix: Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe Skyla Mobile off the screen to close... ⇲
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 what users are saying
Bad experience
50.5%

Good experience
42.3%

Neutral
7.2%

~ from our NLP analysis of 97 combined software ratings.

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 Private Data Skyla collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics