fix problems on HRAgo [iphone]

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—— Run into issues on HRAgo? Get help pending when official support gets back to you!

HRAgo
Info:
company: Empire Innovation Group, LLC
: http://www.onebridgebenefits.com
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Bugs issue

HRAgo does not save submitted documentation

Fix: Ensure that you have the latest version of the app installed. Go to the App Store, search for HRAgo, and update if necessary. After updating... ⇲
 
Camera issue

Camera function does not work

Fix: Check the app permissions in your iPhone settings. Go to Settings > Privacy > Camera and ensure that HRAgo has permission to access the came... ⇲
 
UI issue

User interface not user-friendly

Fix: Familiarize yourself with the app by exploring all its features. Take time to navigate through the menus and settings to understand where ev... ⇲
 
Account issue

Account balance not accurately reflected

Fix: Log out of the app and log back in to refresh your account information. This can sometimes resolve discrepancies in displayed balances. OR... ⇲

Limited access to account features

Fix: Review the app settings to ensure you have enabled all necessary permissions and features. Sometimes, certain features may be hidden or disa... ⇲

Problems with spouse account visibility

Fix: Check the account settings to ensure that spouse account visibility is enabled. Sometimes, this feature may need to be activated in the sett... ⇲
 
Payments issue

Frequent card denials

Fix: Check the expiration date and available balance on your card. Ensure that your card is still valid and has sufficient funds for the transact... ⇲

Issues with claim processing

Fix: Ensure that all claims are submitted with complete and accurate information. Double-check for any missing fields or documentation that may d... ⇲

Difficulties in submitting claims

Fix: Follow a step-by-step guide for submitting claims, which you can create based on your experience. This can help streamline the process and r... ⇲
 
Support issue

Inconsistent customer service

Fix: Keep a detailed log of your interactions with customer service, including dates, times, and the nature of your inquiries. This can help you... ⇲
 
Settings issue

Lack of clear guidelines for eligible expenses

Fix: Look for any resources or FAQs within the app that outline eligible expenses. If not available, consider creating your own list based on you... ⇲
 
Compatibility issue

Website functionality issues

Fix: Clear your browser cache and cookies, as this can resolve many website functionality problems. After clearing, restart your browser and try... ⇲
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 what users are saying
Good experience
67.5%

Bad experience
28.6%

Neutral
4.0%

~ from our NLP analysis of 126 combined software ratings.

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 Private Data HRAgo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics