fix problems on ZipPass [iphone]

—— Run into issues on ZipPass? Get help pending when official support gets back to you!

ZipPass

Info:

company: Sacramento Regional Transit District

: https://www.sacrt.com/rtcontacts.stm#customerservicecenter

Chat with our AI-based ZipPass Support

🛠️ Common ZipPass Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

ZipPass glitches during ticket activation

Fix: 1. Restart the app: Close the ZipPass app completely by swiping it away in the app switcher. Then, reopen the app and try activating your ti... ⇲

Cannot integrate with Apple or Samsung wallet

Fix: 1. Check for app updates: Ensure that you have the latest version of ZipPass installed, as updates may include new features like wallet inte... ⇲

Installation issue

Requires reinstallation to fix credit card issues

Fix: 1. Update payment information: Go to the settings within the ZipPass app and try updating your credit card information directly instead of r... ⇲

Crashes issue

ZipPass crashes and signs out unexpectedly

Fix: 1. Update the app: Make sure you have the latest version of ZipPass installed, as updates often fix stability issues. 2. Free up storage: C... ⇲

Registration issue

Verification email not received during signup

Fix: 1. Check spam/junk folder: Sometimes, verification emails can end up in the spam or junk folder. Make sure to check there. 2. Resend verifi... ⇲

UI issue

Inability to copy and paste card number

Fix: 1. Manually enter the card number: If copying and pasting is not an option, ensure you enter the card number manually. Double-check for accu... ⇲

Settings issue

Limited ticket activation time

Fix: 1. Set reminders: Use your phone's calendar or reminder app to alert you before the ticket activation time expires. 2. Activate tickets as... ⇲

Resource demanding issue

Resource demanding

Fix: 1. Close background apps: Double-click the home button and swipe away apps that you are not using to free up resources. 2. Reduce app usage... ⇲

Compatibility issue

No Apple Pay support

Fix: 1. Use an alternative payment method: If Apple Pay is not supported, consider using a credit or debit card directly within the app. 2. Chec... ⇲

No Apple Watch support

Fix: 1. Use your iPhone: For now, continue using the ZipPass app on your iPhone for all functionalities. 2. Check for updates: Keep an eye on ap... ⇲

Payments issue

Issues with purchasing specific ticket types

Fix: 1. Check ticket availability: Ensure that the specific ticket type you are trying to purchase is available and not sold out. 2. Restart the... ⇲

Notifications issue

Notifications about outdated price changes

Fix: 1. Check notification settings: Go to your iPhone settings, find ZipPass, and ensure notifications are enabled. 2. Manually check prices: R... ⇲

Syncing issue

Tickets sometimes unavailable after reinstalling

Fix: 1. Ensure you are logged in: After reinstalling, make sure you log back into your account to access your purchased tickets. 2. Check your p... ⇲

Support issue

Long wait times for customer service on weekends

Fix: 1. Use self-help resources: Check the app for FAQs or help sections that may address your issue without needing to contact customer service.... ⇲