fix problems on Amber [iphone]

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—— Run into issues on Amber? Get help pending when official support gets back to you!

Amber
Info:
company: Al Tayer Group (L.L.C.)
: https://myamber.ae/support/faqs
Chat with our AI-based Amber Support
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Freezing issue

Amber not responding

Fix: Check your internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa. A weak connection can cause the app to beco... ⇲
 
Payments issue

unable to add card to Apple Wallet

Fix: Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates.... ⇲
 
Registration issue

email verification not working

Fix: Check your spam or junk folder for the verification email. Sometimes, it may not appear in your inbox. If you find it, follow the instructio... ⇲
 
Security issue

requires mobile number verification every time

Fix: Ensure that you are logged into your account properly. If you are being logged out frequently, check your app settings to see if there is an... ⇲

no fingerprint or face ID option

Fix: Check if the app has been updated to the latest version. Go to the App Store and update if necessary, as newer versions may include biometri... ⇲
 
Loading issue

Amber not opening when needed

Fix: Check for any pending updates for the app in the App Store. Keeping the app updated can resolve issues with it not opening. OR If the app... ⇲
 
Slow issue

long time to add purchases and points

Fix: Ensure you have a stable internet connection. A slow connection can delay the processing of purchases and points. Try switching to a differe... ⇲
 
Login issue

Amber constantly signs out

Fix: Check your app settings for any options related to session management. Ensure that you have selected options to stay logged in or remember y... ⇲

error messages when trying to sign in

Fix: Double-check your login credentials to ensure they are correct. If you have forgotten your password, use the 'Forgot Password' option to res... ⇲
 
UI issue

convoluted and not user-friendly

Fix: Take some time to explore the app's settings and help sections. Familiarizing yourself with the layout can improve your experience. OR Lo... ⇲
 
Crashes issue

IOS 11 bug crash

Fix: If you are using an older version of iOS, consider updating your device to a newer version if possible. Go to Settings > General > Software... ⇲
 
Bugs issue

Amber not working for two weeks

Fix: Check for any updates for the app in the App Store. If there is an update available, install it as it may fix ongoing issues. OR If the a... ⇲

points not added for last purchases

Fix: Check if there is a delay in the points being added. Sometimes, it can take time for transactions to process. Wait a few hours and check aga... ⇲
 
Customization issue

no language option available

Fix: Check the app settings to see if there is a language option available. Sometimes, it may be hidden in the settings menu. OR If no languag... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.8%

Bad experience
3.9%

Neutral
2.3%

~ from our NLP analysis of 2,853 combined software ratings.

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 Private Data Amber collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics