fix problems on FONDEA [iphone]

—— Run into issues on FONDEA ? Get help pending when official support gets back to you!

FONDEA | Personal

Info:

company: Fondeadora 2.0 SAPI de CV

: http://ayuda.fondeadora.com/

: fondeadora.com

Chat with our AI-based FONDEA Support

🛠️ Common FONDEA Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

ID recognition software fails frequently

Fix: Ensure that the ID you are using is clear and well-lit. Take a photo in a well-lit area and avoid glare or shadows. If the app allows, try u... ⇲

FONDEA logs out unexpectedly

Fix: Check your device's settings to ensure that background app refresh is enabled for FONDEA. Go to Settings > General > Background App Refresh... ⇲

Account issue

Account limit capped at 20,000

Fix: Review the app's terms and conditions to understand the account limits. If you need a higher limit, consider whether upgrading to a differen... ⇲

Account access issues

Fix: Reset your password if you are having trouble logging in. Use the 'Forgot Password' feature to receive a reset link via email. OR Ensure... ⇲

UI issue

Poor design and UX

Fix: Provide feedback directly within the app if there is an option to do so. This can help the developers understand user pain points and improv... ⇲

Network issue

Transfers fail intermittently

Fix: Ensure that you have a stable internet connection when attempting to make transfers. Switch to Wi-Fi if you are using mobile data, or vice v... ⇲

Support issue

Customer service provides inconsistent information

Fix: Keep a record of your interactions with customer service, including dates, times, and the names of representatives. This can help you track... ⇲

Loading issue

Long app loading times

Fix: Close other apps running in the background to free up system resources. Double-click the home button (or swipe up from the bottom on newer i... ⇲

Payments issue

Inability to deposit via conventional stores

Fix: Look for alternative deposit methods within the app, such as mobile check deposit or direct deposit from your employer. These options may be... ⇲

High fees for physical card requests

Fix: Evaluate whether you truly need a physical card. If possible, consider using virtual card options that may have lower fees or no fees associ... ⇲

No ability to pay services or recharge

Fix: Explore the app for any alternative payment options that may allow you to pay for services indirectly, such as transferring funds to a linke... ⇲

Compatibility issue

No Apple Pay support

Fix: Consider linking your FONDEA account to a different payment method that is supported by Apple Pay, allowing you to use Apple Pay indirectly... ⇲

Security issue

Fraud concerns with the bank

Fix: Regularly monitor your account activity for any unauthorized transactions. If you notice anything suspicious, take immediate action to secur... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.6%

Bad experience

5.7%

Neutral

1.7%

~ from our NLP analysis of 406 combined software ratings.

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Private Data FONDEA collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
- Other Data