fix problems on Hopster [iphone]

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—— Run into issues on Hopster? Get help pending when official support gets back to you!

Hopster: ABC Games for Kids
Info:
company: Hopster
: http://help.playkids.com/
: www.hopster.tv
Chat with our AI-based Hopster Support
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Syncing issue

subscription issues on multiple devices

Fix: 1. Sign Out and Back In: On each device, go to the Hopster app, sign out of your account, and then sign back in. This can refresh your subsc... ⇲

inconsistent content availability

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as updates may include new content or fixes for availability issues.... ⇲
 
Compatibility issue

poor app integration between Apple TV and iPhone

Fix: 1. Ensure Both Devices are Updated: Check for software updates on both your iPhone and Apple TV. Go to Settings > General > Software Update... ⇲
 
Customization issue

content organization is confusing

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its layout. Look for categories or sections that... ⇲
 
Support issue

no option to contact support

Fix: 1. Check Help Section: Look for a help or FAQ section within the app that may provide answers to common issues. 2. Use Social Media: If avai... ⇲

email support is unresponsive

Fix: 1. Check Spam Folder: Sometimes, responses can end up in the spam folder. Check there for any replies from support. 2. Use Alternative Conta... ⇲
 
Bugs issue

episodes play randomly instead of sequentially

Fix: 1. Check Playback Settings: Look for any settings within the app that may control playback order. Ensure that 'Play Next Episode' or similar... ⇲
 
Slow issue

loading times are slow

Fix: 1. Check Internet Speed: Use a speed test app to check your internet connection. If it's slow, try resetting your router or connecting to a... ⇲
 
Settings issue

lack of opt-out for specific content

Fix: 1. Use Parental Controls: Set up parental controls on your device to restrict access to certain types of content. Go to Settings > Screen Ti... ⇲
 
Privacy issue

inappropriate content for young children

Fix: 1. Use Parental Controls: Set up parental controls on your device to restrict access to inappropriate content. Go to Settings > Screen Time... ⇲
 
UI issue

difficult navigation for kids

Fix: 1. Simplify Home Screen: If possible, customize the home screen to show only the most relevant content for kids, making it easier for them t... ⇲
 
Camera issue

photo booth feature does not work

Fix: 1. Check Permissions: Go to Settings > Privacy > Camera and ensure that Hopster has permission to access the camera. If not, enable it and t... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
73.4%

Bad experience
21.2%

Neutral
5.5%

~ from our NLP analysis of 898 combined software ratings.

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 Private Data Hopster collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data

  Cost of Subscriptions
  1. Monthly Subscription: $7.99 Unlock premium content and downloads. 1 Month
  2. Hopster Monthly Subscription: $6.99 Unlimited access to Hopster. Billed monthly
  3. Hopster Annual Subscription: $59.99 Unlimited access to Hopster. Billed annually
  4. Hopster Full Access: $2.99 Full access to all of Hopster videos and games
  5. Hopster Quarterly Subscription: $17.49 Unlimited access to Hopster. Billed quarterly
  6. Monthly Subscription: $8.99 Unlock premium content and downloads. 1 Month
  7. Hopster 6 Month Subscription: $30.99 Full Hopster access. Billed every 6 months
  8. Hopster Full Access: $1.99 Full Hopster access
  9. Hopster Annual Subscription: $69.99 Unlimited access to Hopster. Billed annually
  10. Hopster Full Access: $3.99 Full access to all of Hopster videos and games