fix problems on SHEIN [iphone]

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—— Run into issues on SHEIN? Get help pending when official support gets back to you!

SHEIN - Shopping Online
Info:
company: ROADGET BUSINESS PTE. LTD.
: http://www.shein.com
: www.shein.com
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Payments issue

Coupons are often not stackable

Fix: To maximize savings, always check the terms and conditions of each coupon before applying them. Some coupons may have specific restrictions,... ⇲

Payment methods may be limited

Fix: If your preferred payment method is not accepted, consider using a different payment option available in the app. You can also link a debit... ⇲

Difficulty in using American Express gift cards

Fix: Ensure that your American Express gift card is activated and has sufficient funds before attempting to use it for a purchase. Sometimes, una... ⇲
 
Loading issue

Shipping can take longer than expected

Fix: To manage expectations regarding shipping times, always check the estimated delivery date provided at checkout. If you need an item urgently... ⇲
 
Customization issue

Inconsistent sizing and quality of clothing

Fix: To mitigate sizing issues, refer to the sizing chart provided for each item before making a purchase. Measure yourself and compare your meas... ⇲
 
Gameplay issue

Puppy keep feature is time-consuming

Fix: To make the most of the Puppy Keep feature, set aside a specific time each day to engage with it, rather than sporadically throughout the da... ⇲
 
UI issue

Check-in for points is not easily accessible

Fix: To make check-ins easier, create a daily reminder on your phone to log into the app and check in for points. This can help you establish a r... ⇲
 
Search issue

No option to filter for plus size clothing in search

Fix: To find plus size clothing, try using specific keywords in the search bar, such as 'plus size' or 'size 14'. This can help you locate items... ⇲
 
Bugs issue

Issues with receiving incorrect items

Fix: If you receive an incorrect item, take a photo of the item and its packaging for your records. Then, submit a ticket to customer service wit... ⇲
 
Support issue

Returns can be inconvenient

Fix: To simplify the return process, familiarize yourself with SHEIN's return policy before making a purchase. This will help you understand the... ⇲
 
Permissions issue

Limited ability to leave reviews without purchasing

Fix: To leave a review, consider purchasing a low-cost item that you can review. This can help you share your feedback on products you are intere... ⇲
 
Ads issue

False advertising on free gifts and rewards

Fix: Always read the fine print associated with promotions for free gifts or rewards. This can help you understand any conditions that must be me... ⇲
 
Syncing issue

SHEIN may not accurately reflect available stock

Fix: If you find that an item is out of stock after ordering, check back frequently as stock levels can change. You can also sign up for notifica... ⇲
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 what users are saying
Good experience
91.2%

Bad experience
6.0%

Neutral
2.8%

~ from our NLP analysis of 1,092,575 combined software ratings.

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 Private Data SHEIN collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Usage Data
    • Diagnostics