fix problems on MyPrudential [iphone]

—— Run into issues on MyPrudential? Get help pending when official support gets back to you!

myPrudential

Info:

company: Prudential Hong Kong Limited

: http://www.prudential.com.hk

Chat with our AI-based myPrudential Support

🛠️ Common myPrudential Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

myPrudential is unusable after login

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

Page freezes and does not respond

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can toggle Airplane mode on and off to reset y... ⇲

Compatibility issue

Biometric login not supported

Fix: 1. Enable Face ID/Touch ID: Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that Face ID or Touch ID is enabled for... ⇲

Registration issue

Repeatedly prompts for biometric registration

Fix: 1. Disable and re-enable biometric login: Go to Settings > Face ID & Passcode (or Touch ID & Passcode), disable the biometric option for myP... ⇲

Payments issue

Inability to register new credit cards

Fix: 1. Check for app updates: Go to the App Store and ensure myPrudential is updated to the latest version, as this may resolve issues with cred... ⇲

Only allows payment with previously registered cards

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may change payment options. 2. Review payment setti... ⇲

Bugs issue

Image recognition fails for new credit cards

Fix: 1. Ensure good lighting: When using the camera for image recognition, make sure you are in a well-lit area to help the app read the card acc... ⇲

Customization issue

No option to manually add credit cards

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as new features may be added in updates. 2. Look for alternative op... ⇲