fix problems on [iphone]

—— Run into issues on ? Get help pending when official support gets back to you!

Mobile Cooling

Info:

company: Dometic Group AB

: https://www.dometic.com/support

Chat with our AI-based Support

🛠️ Common Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

no longer tracks amp hours on DC power

Fix: 1. Check the app settings to ensure that the option to track amp hours is enabled. Go to the settings menu within the app and look for any o... ⇲

Bluetooth connectivity issues

Fix: 1. Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. Then, try reconnecting the app to your device.... ⇲

Bugs issue

fails to show battery voltage

Fix: 1. Check if the app has permission to access battery information. Go to Settings > Privacy > Battery and ensure the app is allowed to access... ⇲

Power consumption data is not displayed

Fix: 1. Ensure that the app is properly connected to the device that measures power consumption. Check the connection settings and reconnect if n... ⇲

does not display real-time voltage readings

Fix: 1. Check the connection to the device that measures voltage. Ensure that it is properly connected and powered on. OR 2. Restart the app a... ⇲

Syncing issue

does not retain historical data

Fix: 1. Check the app settings for any options related to data retention or history. Ensure that the feature is enabled and set to retain data fo... ⇲

Notifications issue

Notifications do not work on iPhone

Fix: 1. Check notification settings for the app. Go to Settings > Notifications, find the app, and ensure that 'Allow Notifications' is enabled a... ⇲

Network issue

frequently disconnects

Fix: 1. Ensure that your iPhone is within a reasonable range of the connected device. Bluetooth connections can drop if the distance is too great... ⇲

fails to reconnect automatically

Fix: 1. Check the app settings for any options related to automatic reconnection. Ensure that this feature is enabled. OR 2. Manually reconnec... ⇲

fails to pair with devices

Fix: 1. Ensure that the devices are compatible with the app. Check the app documentation for a list of supported devices. OR 2. Restart both t... ⇲

Screen issue

shows black screen after a week

Fix: 1. Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer models) to see the app switcher, the... ⇲

causes screen malfunction on fridge

Fix: 1. Restart the fridge if possible. This can help reset any temporary issues caused by the app. OR 2. Uninstall the app and see if the scr... ⇲

has a white screen after update

Fix: 1. Force close the app and restart it. This can help resolve temporary glitches that occur after an update. OR 2. Uninstall and reinstall... ⇲

Inability to log in for updates

Fix: 1. Reset your password if you are having trouble logging in. Use the 'Forgot Password' option on the login screen to reset it. OR 2. Clea... ⇲

Settings issue

does not allow temperature settings below 18 degrees

Fix: 1. Check if there are any settings or preferences that can be adjusted within the app. Sometimes, there may be a toggle for advanced setting... ⇲

UI issue

interface is confusing

Fix: 1. Explore the help or tutorial section of the app, if available. Many apps provide guides or walkthroughs to help users navigate the interf... ⇲

Power usage graph does not display correctly

Fix: 1. Check the app settings to ensure that the graph display options are configured correctly. Look for any settings related to graph display... ⇲

is not user-friendly

Fix: 1. Explore the help or tutorial section of the app for guidance on how to use it effectively. Many apps provide user guides to help navigate... ⇲

Updates issue

is less functional than previous version

Fix: 1. Check for updates in the App Store. Developers often release updates to restore or improve functionality. OR 2. Explore the app settin... ⇲

has limited features compared to old version

Fix: 1. Check for updates in the App Store. Sometimes, features are reintroduced in later updates after user feedback. OR 2. Explore the app s... ⇲

Installation issue

requires frequent reinstallation

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check available space. If storage is low,... ⇲